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Out of the Frying Pan: Another Defendant Ends up in State Court After Raising Article III Issues

Friend or foe?

That’s what TCPA defendants are beginning to wonder about Article III standing principles in the Eleventh Circuit.

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New Whitepaper: How to Automate After-Call Wrap-up and Boost Agent Productivity

Your agents spend on average 25% of their day taking notes. That's $10,000 per agent, per year. Find out how machine learning can automate after-call wrap-up, free your agents from note-taking duty, and radically increase productivity in "Accelerating Agent Productivity," a new whitepaper from Prodigal. Learn more.
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Southern District of California Says Unanswered Calls are Not a Communication

On May 10, 2021, not only did the District Court in the Southern District of California grant summary judgment in favor of the defendant debt collector, it did so on its own motion. Yes- you read that right- the court entered a judgment in favor of the debt collector where the debt collector had not even asked for it to do so.

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Legal Service of Process Leader ProVest Celebrates 30th Anniversary

TAMPA, Fla. -- ProVest, an industry leader in serving legal process, is celebrating its 30th anniversary. In 1991 Scott Strady founded the firm with the vision to create a nationwide network of agents, down to the county level, to manage the entire process of service for law firms and banking clients.

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Maryland Alleges Partnership Program Between Missouri Bank and Fintech Partners Violates State Licensing Laws

As the result of an investigation sparked by a consumer complaint, the Maryland Office of the Commissioner of Financial Regulation (Commissioner) has alleged a Missouri state-chartered bank and its fintech partners violated various Maryland licensing and credit-related statutes. The case is Salazar v. Fortiva Financial, LLC, Atlanticus Services Corporation, and the Bank of Missouri s/b/m Mid-America Bank & Trust Company.

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CA DFPI Hires Fintech Legal Expert to Lead New Financial Technology and Innovation Office

SACRAMENTO, Calif. -- After a nationwide search, the California Department of Financial Protection and Innovation (DFPI) announced today it has hired Christina Tetreault to lead the new Office of Financial Technology and Innovation, which will provide a national model for fostering responsible innovation by offering early guidance to entrepreneurs developing financial products and services in California.

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Why Your Self-Service Portal is Under-Performing and What You Can Do to Fix It

Let’s be honest - having an accessible digital customer portal is non-negotiable for collections in 2021. When a customer gets an initial communication from you, whether it’s a letter or a phone call, they will almost certainly Google you. Many of them will look for your online customer portal, and what they see will impact their willingness to pay. You definitely don't want your online bill pay portal to turn away motivated consumers.

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Women in Consumer Finance 2021

6 December 2021 at 10:00 a.m.

Sharpen your leadership skills, expand your professional network and help improve your workplace culture when you attend Women in Consumer Finance 2021 – a virtual and in-person conference and networking experience for ALL women in consumer finance.

Event Details »