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Southern District of California Says Unanswered Calls are Not a Communication

On May 10, 2021, not only did the District Court in the Southern District of California grant summary judgment in favor of the defendant debt collector, it did so on its own motion. Yes- you read that right- the court entered a judgment in favor of the debt collector where the debt collector had not even asked for it to do so.

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The State of Debt Collection: Regulatory Trends That Will Impact Your Outreach Strategy

TOMORROW: Thursday, 20 May 2021 || 2.00pm Eastern


Debt collection outreach is more complex than ever as 2021 has seen major regulatory developments including the Facebook vs. Duguid and Hunstein v. Preferred Collections decisions. Compounding that challenge is the continued rise in call blocking efforts and technology. Join this discussion with industry legal and technology experts as they highlight how these trends will inevitably impact your approach to driving cure rates.


Join us on May 20th at 2pm ET as legal and operational experts discuss:


● How April’s Supreme Court decision in Facebook Inc. v. Duguid and the Eleventh Circuit Hunstein decision furthers the impact on contact center compliance and operational policies

● The upcoming STIR/SHAKEN June 20th deadline

● Avoiding potential landmines and examining the nuances of these requirements

● Recommendations for evolving your digital engagement and contact strategy

● How to enact an efficient strategy that yields optimized financial results.


Don’t miss out on these key insights that will be imperative to long-term contact center success.  Register Now »
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Legal Service of Process Leader ProVest Celebrates 30th Anniversary

TAMPA, Fla. -- ProVest, an industry leader in serving legal process, is celebrating its 30th anniversary. In 1991 Scott Strady founded the firm with the vision to create a nationwide network of agents, down to the county level, to manage the entire process of service for law firms and banking clients.

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Maryland Alleges Partnership Program Between Missouri Bank and Fintech Partners Violates State Licensing Laws

As the result of an investigation sparked by a consumer complaint, the Maryland Office of the Commissioner of Financial Regulation (Commissioner) has alleged a Missouri state-chartered bank and its fintech partners violated various Maryland licensing and credit-related statutes. The case is Salazar v. Fortiva Financial, LLC, Atlanticus Services Corporation, and the Bank of Missouri s/b/m Mid-America Bank & Trust Company.

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CA DFPI Hires Fintech Legal Expert to Lead New Financial Technology and Innovation Office

SACRAMENTO, Calif. -- After a nationwide search, the California Department of Financial Protection and Innovation (DFPI) announced today it has hired Christina Tetreault to lead the new Office of Financial Technology and Innovation, which will provide a national model for fostering responsible innovation by offering early guidance to entrepreneurs developing financial products and services in California.

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Why Your Self-Service Portal is Under-Performing and What You Can Do to Fix It

Let’s be honest - having an accessible digital customer portal is non-negotiable for collections in 2021. When a customer gets an initial communication from you, whether it’s a letter or a phone call, they will almost certainly Google you. Many of them will look for your online customer portal, and what they see will impact their willingness to pay. You definitely don't want your online bill pay portal to turn away motivated consumers.

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House Passes Debt Collection Improvement Act

Last week, we explained the Comprehensive Debt Collection Improvement Act (CDCIA).  To recap, the CDCIA is actually 8 separate bills relative to debt collection and covers the following topics:

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iA Strategy & Tech 2021

13 July 2021 at 09:00 a.m.

Hear from the experts who can help transform your strategy.

You don't want to spend one unnecessary cent on your accounts. Find out how evolving ideas in strategy, cutting-edge tactics and a sophisticated blend of technology can get you much, much closer to that ideal.

Event Details »