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Credit Eco to Go: Coming to America- Building a Friction-less Collection Process

The co-Founders of @Creditas, India’s leading technology provider in the delinquent management space, are our guests to kick off the 3rd season of @ClarkHillLaw’s #CreditEcoToGo. Anshuman Panwar and Madan Srinivasan share their observations of the US collections market, where they hope to launch shortly, and the unique architecture of their technology that was built with the consumer in mind.

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A Guide to Risk and Gap Assessments Part II - Spotting Gaps and Evaluating Laws

New Webinar - Tomorrow, May 12 at 2pm - Reg F is here, the CFPB just announced new oversight, and you are probably adding new tech and changing workflows, too. Big shifts like these mean big gaps in your CMS. Find the gaps before regulators and consumer attorneys do with a quality risk and gap assessment. In this new, how-to webinar on Risk and Gap Assessments from Research Assistant, you'll learn how to identify and evaluate the laws you should include in your assessment and how to spot major gaps right away. Register now.
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CFPB Says ECOA Applies to an Accounts Full Life Cycle, including Collection Procedures

On May 9, 2022, the CFPB announced it issued an advisory opinion stating that in its opinion, the Equal Credit Opportunity Act (ECOA) applies to every aspect of dealing with a creditor, not just to the credit application process. The advisory opinion indicates ECOA protections apply to revocation, collection procedures, alteration or termination of credit, and anything else that takes place after credit has been extended.

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CFPB Argues the FCRA Requires Furnishers to Investigate Legal Issues Raised in Consumer Disputes

On April 7, the Consumer Finance Protection Bureau (CFPB or Bureau) filed an amicus brief in an appeal, pending before the Court of Appeals for the Eleventh Circuit in which the Bureau argued that the Fair Credit Reporting Act (FCRA) does not exempt furnishers from investigating disputes based on legal questions as opposed to factual inaccuracies.

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Why the CFPB’s Expansion of its UDAAP Authority to Target Discrimination Requires Rulemaking

In a new blog post published on the Consumer Law & Policy Blog, Professor Jeff Sovern advocates very strongly in support of interpreting the “unfairness” prong of UDAAP to encompass discrimination in connection with credit and non-credit consumer financial products and services offered by banks and other persons covered by the Consumer Financial Protection Act (CFPA).  He supports his position by relying on the plain language of “unfair” (which is not inextricably tied to credit products) and the common sense notion that companies should not be able to discriminate in any fashion in connection with offering of consumer financial products or services.

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Boost Disputes Management Efficiency with Three Steps

Just like everyone else, you’re being flooded with credit reporting disputes. Disputes volumes continue to exhaust dispute processing operations. And volumes and complaints continue to rise. In 2021, the CFPB received more than 500,000 credit or consumer reporting complaints as compared to 319,000 in 2020 (roughly 57% increase).

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Is Express Revocation Necessary? District Court Finds Genuine Dispute of Material Fact Regarding TCPA Consent, Absent Evidence of Express Revocation

A Kentucky district court judge recently granted in part and denied in part a defendant’s motion for summary judgment in a Telephone Consumer Protection Act (TCPA) case, Barnett v. First National Bank of Omaha.

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Solve Your Staffing Shortage: How to Recruit, Hire, and Retain Your Best Employees

19 May 2022 at 02:00 p.m.

Recruiting, hiring, and retaining great employees has never been easy, but now, with the changes in the workforce as a result of the pandemic, it’s more challenging than ever. Organizations are recruiting in non-traditional ways, putting more effort into a thorough interview process, and trying really hard to retain their best employees. Plus, prospective employees are interviewing you the same way you’re interviewing them. So how can you solve your staffing shortage?

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