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Executive Q&A: Oliver CEO Shares How Top Creditors are Shifting the Collections Paradigm to Win in a Dynamic Compliance Environment

In this episode, Stephanie Eidelman, insideARM President & CEO, interviews Walker White, CEO of Oliver. Watch Stephanie's conversation with Walker, or read it below.

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New Agent Onboarding Manuals

This insideARM Tool gathers together industry intelligence along with policies and procedures from members across a variety of debt industry verticals.

These documents can be useful in: 

  • learning about the marketplace of a vertical you’re investigating

  • testing your current documents against others in the industry

  • testing your own business practices

  • exposing gaps in your current process

  • understanding how others are tackling this issue

  • developing your own documents from scratch

This information is culled from Research Assistant members. It is not legal advice, and is not intended to be legal advice.

Don't want to spend $129? Sign up for insideARM's Research Assistant program. It's $50 a month, and you get unlimited free access to all policies, procedures, work instructions, and document packets. Prime membership gets you workgroups, peer calls, and additional perks not available anywhere else. Sign up now!
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insideARM is grateful to our 2024 Strategic Supporters:

NCB Crown Asset Management Spring Oaks Capital

TCN Launches TCN Operator, Its Next-Generation Call Center Platform with a Comprehensive Suite of Automated Agent Tools and Advanced Apps

ST. GEORGE, UT -- TCN, Inc., a global provider of a comprehensive cloud-based call center platform for enterprises, contact centers, BPOs, and collection agencies, today announced the launch of TCN Operator, the next generation of its flagship platform. Built for the modern call center, TCN Operator features an intuitive interface and a comprehensive set of easy-to-use, automated agent tools and advanced apps that all work together to boost agent productivity and improve customer experience.

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Sergio Martinez Joins Unifin to Lead its Sales and Marketing Team

NILES, Ill. -- Unifin, Inc is proud to announce the addition of Sergio Martinez as Senior Vice President for Sales and Marketing effective May 3, 2021.

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Derrek Davis Joins LTD Financial Services, L.P. as Chief Operating Officer

Houston, TX -- LTD Financial Services, L.P., a full-service accounts receivable management and business process outsourcing company, today announced that veteran collections executive Derrek Davis has joined the company as Chief Operating Officer, reporting directly to CEO, David John. Derrek will support the development and execution of LTD’s strategic priorities based on an aggressive new business growth strategy.

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Credit Eco to Go- Credit Reporting: Truth be Told

Frances Creighton, President and CEO of the Consumer Data Industry Association (#CDIA) stops by #CreditEcoToGo to talk about the core fundamentals of the credit reporting system and the challenges ahead for 2021.  While state and federal regulators have been laser-focused on credit reporting accuracy, Frances tells us there are two bigger challenges.

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FFAM360 Supports Colin Woodyshek Technology Program; Contributes to Palm Beach School for Autism

First Financial Asset Management (FFAM360) is grateful for the opportunity to contribute to the Colin Woodyshek Technology Program and is pleased to celebrate that the fundraiser’s goals have been achieved. This success means young adults on the Autism Spectrum will have access to needed technology equipment, software, and tools for improved communication and increased pre-workforce preparation and training. The nonprofit organization, B Colin Strong, spearheaded the fundraising effort aimed at serving the Palm Beach School for Autism.

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When Each Contact Counts: Meeting the CFPB 7x7 with Intelligent Contact Data

12 May 2021 at 01:00 p.m. TOMORROW!

The new CFPB Regulation F sets limits on the number of debt collection contact attempts and communications to seven times per each particular debt per week. More than ever, every contact must count.

Event Details »