Essential headlines, new reports, and best practices from insideARM.com. Got this from a friend?
Subscribe to the ARM Insider
insideARM ARM Insider

What it Takes to Get a Green Checkmark Displayed With Your Call: Understanding Authentication

Rebekah Johnson, CEO, and Anis Jaffer, Chief Product Officer of Numeracle host a live Q&A podcast series covering all things related to call center communications, including call delivery, STIR/SHAKEN, caller ID technology, TRACED Act, brand identity, and more. In the episode below (transcript edited by insideARM; listen to the full episode here), Rebekah and Anis discuss what it takes to authenticate and achieve the elusive "green checkmark" on the end subscriber’s device.

Read the Whole Story »


New Survey Report: Which Factors Matter Most in Agent Success?

A new survey report reveals how collectors can collect more and explains what prevents better agent performance. In this new report from Balto Technologies, find out which factors inhibit agent success most. Here's a hint - it's not lack of training. On behalf of Balto, Centiment surveyed over 1,000 contact center agents to find out how contact centers, call centers, and agencies can take concrete steps to optimize agent performance. Get the results and the insight in this new, free report. Learn more.
ADVERTISEMENT
Advertisement

insideARM is grateful to our 2021 Strategic Supporters:

NCB MRS Crown Asset Management Spring Oaks Capital TransUnion

Nationwide Credit Corporation Connects With its Community; Sponsors New Hope Housing Bingo Night

ALEXANDRIA, Va. -- Accounts receivable firm, Nationwide Credit Corporation (NCC), makes a difference in its community through service towards charitable organizations and continued engagement in local initiatives and legislation impacting our industry. NCC is currently sponsoring New Hope Housing’s Celebrity Bingo Night which will be hosted by television and fashion celebrity, Monte Durham, on Thursday, April 22, 2021. This event will help provide shelter and support to homeless families in Fairfax County, the City of Alexandria, Arlington County, and City of Falls Church communities.

Read the Whole Story »


5th Circuit Sides with Lexington Law: Affirms Decision Vacating $2.5MM Award to Debt Collectors; Finds Letters are Not Fraud

Accounts receivable entities which are inundated by seemingly auto-generated dispute letters have been paying close attention to the case filed by CBE Group, Inc. (CBE) and RGS Financial, Inc. (RGS) against Lexington Law (Lexington) and Progrexion, Inc. What at first seemed like a significant win for entities being flooded with these letters has seemingly ended with the opposite result.

Read the Whole Story »


ADVERTISEMENT
Advertisement

FACEBOOK IS OUT!: The 6 Most Critical Take Aways–and One Most Important Question–Following the Supreme Court’s HUGE TCPA ATDS Ruling

Well folks, it never fails. I try to sneak out on a vacation and a major TCPA ruling comes down. It happened with ACA Int’l. It happened with the Ominibus. And it happened with Facebook.

Read the Whole Story »


No, the Facebook Win Does Not Mean TCPA Litigation is Over

On April 1, 2021, the Supreme Court released its unanimous decision in Facebook v. Duguid, holding that to be considered an ‘automatic telephone dialing system’ (Autodialer), equipment must have the capacity to either: (1) store numbers using a random or sequential number generator; or (2) produce numbers using a random or sequential number generator. Although this new clarity regarding the definition of an Autodialer will help accounts receivable entities ensure compliance with the Telephone Consumer Protection Act (TCPA), it does not signify an end to TCPA litigation, and no one should be throwing away their TCPA policies and procedures just yet.

Read the Whole Story »


Post-Facebook TCPA Update– Here’s Everything You Need to Know About The Last 24 Hours in TCPAWorld

Good morning TCPAWorld

Read the Whole Story »


ADVERTISEMENT
Advertisement

iA Strategy & Tech 2021

13 July 2021 at 09:00 a.m.

Hear from the experts who can help transform your strategy.

You don't want to spend one unnecessary cent on your accounts. Find out how evolving ideas in strategy, cutting-edge tactics and a sophisticated blend of technology can get you much, much closer to that ideal.

Event Details »