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5th Circuit Sides with Lexington Law: Affirms Decision Vacating $2.5MM Award to Debt Collectors; Finds Letters are Not Fraud

Accounts receivable entities which are inundated by seemingly auto-generated dispute letters have been paying close attention to the case filed by CBE Group, Inc. (CBE) and RGS Financial, Inc. (RGS) against Lexington Law (Lexington) and Progrexion, Inc. What at first seemed like a significant win for entities being flooded with these letters has seemingly ended with the opposite result.

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New: A Guide to Recent CFPB Rule Changes

Looking for an easy, digestible summary of new debt collection rules issued by the CFPB? You found it. With this new guide from TCN, you can quickly brush up on the recent compliance clarifications and make sure your contact center is on track. Learn about 7 Calls in 7 Days, Limited-Content Messages, Retaining Compliance Records, and Email and Text Messaging. Get the guide right here.
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FACEBOOK IS OUT!: The 6 Most Critical Take Aways–and One Most Important Question–Following the Supreme Court’s HUGE TCPA ATDS Ruling

Well folks, it never fails. I try to sneak out on a vacation and a major TCPA ruling comes down. It happened with ACA Int’l. It happened with the Ominibus. And it happened with Facebook.

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No, the Facebook Win Does Not Mean TCPA Litigation is Over

On April 1, 2021, the Supreme Court released its unanimous decision in Facebook v. Duguid, holding that to be considered an ‘automatic telephone dialing system’ (Autodialer), equipment must have the capacity to either: (1) store numbers using a random or sequential number generator; or (2) produce numbers using a random or sequential number generator. Although this new clarity regarding the definition of an Autodialer will help accounts receivable entities ensure compliance with the Telephone Consumer Protection Act (TCPA), it does not signify an end to TCPA litigation, and no one should be throwing away their TCPA policies and procedures just yet.

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Post-Facebook TCPA Update– Here’s Everything You Need to Know About The Last 24 Hours in TCPAWorld

Good morning TCPAWorld

Well it’s Day 1 PF (post-Facebook).

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Spring Oaks Capital Hires Keith Walch as Chief Acquisitions Officer

CHESAPEAKE, Va. -- Spring Oaks Capital, LLC has hired Keith Walch as Chief Acquisitions Officer.  In this role, Keith will be responsible for developing client relationships and leading the day-to-day operations of the acquisitions team.

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City of Norfolk, VA Goes Live on CSS IMPACT’s Financial Cloud as its Enterprise Debt Collections Platform

NORFOLK, Va. -- On February 1st, 2021, the City of Norfolk Virginia, Department of Finance, officially launched CSS IMPACT Financial Cloud as their new Cloud Collections & Accounts Receivable Management Financial Ecosystem. CSS, Inc., the developer of “IMPACT | HD 2.0” is the leading provider of “NextGen” Cloud Financial & Debt Collections Ecosystem platforms with a focus on “Ai” (Artificial Intelligence) machine learning Digital Collections.

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Bridgeforce Webinar Series: Vendor Selection and Implementation

14 April 2021 at 11:30 a.m.

Collections teams who are initiating or enhancing digitalization need a digital solution to serve many purposes. The solution must be the right organizational fit, while meeting impending regulatory changes and increased customer expectations from pandemic-driven digital usage.

Bridgeforce has developed a 3-part webinar series to help collections teams navigate the challenging process of selecting the right vendor solution that leads to a successful implementation. There’s no room for error because no organization can afford to sacrifice resources, time and money or hinder long-term success.

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