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No, the Facebook Win Does Not Mean TCPA Litigation is Over

On April 1, 2021, the Supreme Court released its unanimous decision in Facebook v. Duguid, holding that to be considered an ‘automatic telephone dialing system’ (Autodialer), equipment must have the capacity to either: (1) store numbers using a random or sequential number generator; or (2) produce numbers using a random or sequential number generator. Although this new clarity regarding the definition of an Autodialer will help accounts receivable entities ensure compliance with the Telephone Consumer Protection Act (TCPA), it does not signify an end to TCPA litigation, and no one should be throwing away their TCPA policies and procedures just yet.

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New survey report: Why customers won’t take your call and what you can do about it

Outbound calling is under siege from a range of threats. In this new report from Neustar, find out what those threats are and how enhanced customer experience and operational efficiency can counter them.  For this report, Neustar partnered with Forrester Consulting to survey hundreds of executives responsible for outbound calling. Find out what Forrester learned about their outbound calling programs and get the practical steps you can take to improve your outbound calling. Learn more.
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Post-Facebook TCPA Update– Here’s Everything You Need to Know About The Last 24 Hours in TCPAWorld

Good morning TCPAWorld

Well it’s Day 1 PF (post-Facebook).

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Spring Oaks Capital Hires Keith Walch as Chief Acquisitions Officer

CHESAPEAKE, Va. -- Spring Oaks Capital, LLC has hired Keith Walch as Chief Acquisitions Officer.  In this role, Keith will be responsible for developing client relationships and leading the day-to-day operations of the acquisitions team.

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City of Norfolk, VA Goes Live on CSS IMPACT’s Financial Cloud as its Enterprise Debt Collections Platform

NORFOLK, Va. -- On February 1st, 2021, the City of Norfolk Virginia, Department of Finance, officially launched CSS IMPACT Financial Cloud as their new Cloud Collections & Accounts Receivable Management Financial Ecosystem. CSS, Inc., the developer of “IMPACT | HD 2.0” is the leading provider of “NextGen” Cloud Financial & Debt Collections Ecosystem platforms with a focus on “Ai” (Artificial Intelligence) machine learning Digital Collections.

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BREAKING: Supreme Court Adopts Narrow Definition of Autodialer

Facebook Wins!  In a unanimous decision in the case of Facebook v. Deguid, the Supreme Court held, "To qualify as an 'automatic telephone dialing system' under the TCPA, a device must have the capacity either to store a telephone number using a random or sequential number generator, or to produce a telephone number using a random or sequential number generator."

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Thinking Differently: Stephanie Eidelman Interviews Jesse Bird of TCN

Today I'm interviewing Jesse Bird, CTO and co-founder of TCN, a hosted contact center software company specializing in highly regulated industries. I must tell you that Jesse is not only one of the most well-read people I have interviewed -- but one of those rare individuals who actually remembers what he read and applies it to his current context. Watch our interview about his personal approach to innovation, or read it below.

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Women in Consumer Finance 2021

6 December 2021 at 10:00 a.m.

Sharpen your leadership skills, expand your professional network and help improve your workplace culture when you attend Women in Consumer Finance 2021 – a virtual and in-person conference and networking experience for ALL women in consumer finance.

Event Details »