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CFPB Issues Annual FDCPA Report; FTC Issues Annual Letter on Debt Collection to CFPB

The CFPB has issued its annual Fair Debt Collection Practices Act report covering the CFPB’s debt collection activities in 2021.  The report incorporates information from the FTC’s most recent annual letter to the CFPB describing its 2021 activities in the debt collection market, including information about the FTC’s enforcement actions involving collection practices directed at small businesses.

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Seven Steps to Get Calls Answered and Restore Trust in the Phone

The outbound calling channel is a critical point of interaction with consumers, but thanks to robocalls and spoofed calls, consumers don’t pick up the phone unless they know who’s calling. Find out how to boost call answer rates, increase operational efficiency, and restore confidence with consumers in seven easy steps with a new whitepaper from Neustar, a TransUnion company.


Give customers a reason to pick up the phone. Download the whitepaper now.
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insideARM is grateful to our 2022 Strategic Supporters:

NCB Crown Asset Management Spring Oaks Capital TransUnion Provana

Concepts2Code and SMAX Technologies Partner to Provide Real-time Integrated Consumer Portals

BUFFALO, N.Y. -- Concepts2Code and SMAX Technologies are pleased to announce a partnership that allows Agencies to have a seamless and real-time integration between their Collection Software and their payment portal. The partnership enables both the consumer and the agent to have full visibility of account information including payments, documents, settlement offers and more. Online payments made on the Concepts2Code Web Portal are immediately available in the SCollect system and transactions in the SCollect system are immediately available for the consumer to view on the portal.

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Continuing Its Focus on Consumer Medical Debt, CFPB Issues April Report Spotlighting Medical Billing and Collection Issues

Medical debt continues to dominate the headlines in 2022 and continues to be an area of significant focus for the Consumer Financial Protection Bureau.

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RMAI Shares FinancialLiteracy.Rocks for Financial Literacy Month

SACRAMENTO, Calif. -- Receivables Management Association International (RMAI) is excited to provide a resource for financial success: FinancialLiteracy.Rocks.  RMAI is committed to protecting consumers and helping them reach their financial goals, manage debt, and create a stronger economy one financial decision at a time.  This website gathers helpful resources together for ease of access and discovery.  FinancialLiteracy.Rocks debuted in 2019 and is updated with new resources on an ongoing basis.

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CFPB Claims Oversight Over More Entities Including Fintechs; Says it Will Publish Supervisory Determinations

On April 25, 2022, the Consumer Financial Protection Bureau (CFPB) announced that it plans to use its supervisory authority to examine any nonbank financial company that poses a risk to consumers, and it plans to make the results public.

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3 Under-the-Radar Strategies to Reduce Friction in Authentication for Digital Debt Collection

In collections, authentication equals friction.

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Complete Guide to Risk and Gap Assessments Part 2 - Corralling and Evaluating the Laws

12 May 2022 at 02:00 p.m.

Companies across the ARM industry have been busy lately - adding new technology, changing workflows and processes, and hustling to comply with Regulation F. Big shifts like these inevitably create new blind spots and add potential risk. You know regulators and consumer attorneys are looking for those blind spots. You have to find them first. In our last webinar, we discussed how to get started. In this webinar, we’ll help you start working on the actual assessment.

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