CFPB has Busy April - Reaches Agreements for Fines and Penalties with Two Organizations

In case you missed it, earlier this month, the CFPB reached settlements with two entities it accused of wrongdoing.  On April 6, 2021, the CFPB issued a press release detailing the Consent Order it reached with Yorba Capital Management, LLC (Yorba) and its sole owner Daniel Portilla, Jr. (Portilla), and on April 13, 2021, the CFPB issued a press release  detailing the Complaint filed and Stipulated Final Judgment and Order it reached with SettleIt, Inc (SettleIt)

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3rd Cir. Holds No FDCPA Violation When Non-Interest-Bearing Debt Itemized ‘$0.00’ for Interest

The U.S. Court of Appeals for the Third Circuit recently affirmed the dismissal of a class action complaint alleging that a collection letter’s itemization of a debt as including “$0.00” in interest and fees — when the debt could not accrue interest or fees — violated the federal Fair Debt Collection Practices Act.

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Keystone: A Court in PA Just Quietly Saved TCPAWorld from a Massive Onslaught of New Internal DNC Cases and No One is Talking About it

With Facebook neutralizing most TCPA ATDS claims, understanding the DNC rules—including the dense CFR requirements— is more important than ever.

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Ten Blind Spots to Avoid When Implementing Digital Technology (sponsored)

Implementations can be thrown off track by blind spots that add costs and time, and result in a lack of confidence in the overall solution. At Bridgeforce, we routinely help clients identify blind spots and take steps to ensure a smooth implementation. Here is our list of the top 10 critical blind spots to watch for — all of which can be managed and avoided if you take action early.

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What it Takes to Get a Green Checkmark Displayed With Your Call: Understanding Termination

Rebekah Johnson, CEO, and Anis Jaffer, Chief Product Officer of Numeracle host a live Q&A podcast series covering all things related to call center communications, including call delivery, STIR/SHAKEN, caller ID technology, TRACED Act, brand identity, and more. In the episode below (transcript edited by insideARM; listen to the full episode here), Rebekah and Anis have the second part of their discussion about what it takes to authenticate and achieve the elusive "green checkmark" on the end subscriber’s device. Read the first part here.

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California DFPI Commissioner Alvarez Issues Strong Reminder to Debt Collectors

Last week the California Department of Financial Protection and Innovation (DFPI) issued a reminder to future debt collector licensees and existing mortgage lenders and servicers about protections for California renters and homeowners experiencing economic hardship under the COVID-19 pandemic.

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When Each Contact Counts: Meeting the CFPB 7x7 with Intelligent Contact Data

12 May 2021 at 01:00 p.m.

The new CFPB Regulation F sets limits on the number of debt collection contact attempts and communications to seven times per each particular debt per week. More than ever, every contact must count.

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Free Reports and Webinars

from insideARM.com

» Collection System Capabilities & Regulation F: Telrock Survey Results

» Diversity in the Collections Industry

» EXL: The State of the Debt Collections Industry & Top Predictions

» Prioritizing Regulation F Changes in Q1 & Q2

» Why Customers Won’t Take Your Call

» Why Agents Fail: A Contact Center Survey for Understanding Mistakes During Calls

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