Implementations can be thrown off track by blind spots that add costs and time, and result in a lack of confidence in the overall solution. At Bridgeforce, we routinely help clients identify blind spots and take steps to ensure a smooth implementation. Here is our list of the top 10 critical blind spots to watch for — all of which can be managed and avoided if you take action early.
Read the Whole Story »
Rebekah Johnson, CEO, and Anis Jaffer, Chief Product Officer of Numeracle host a live Q&A podcast series covering all things related to call center communications, including call delivery, STIR/SHAKEN, caller ID technology, TRACED Act, brand identity, and more. In the episode below (transcript edited by insideARM; listen to the full episode here), Rebekah and Anis have the second part of their discussion about what it takes to authenticate and achieve the elusive "green checkmark" on the end subscriber’s device. Read the first part here.
Read the Whole Story »