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The End of Outbound Calling and the New Customer Experience Era in Collections

Reg F set some companies back on their heels, but not Firstsource.

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The Ultimate Guide to Regulation F

Reg F is here, which means you need to be 100% ready. In this new eBook from TCN, you'll get a comprehensive breakdown of the CFPB's Reg F collection rules. Take a quick look at the biggest changes to these regulations, how they will affect your business, and strategies you can use to keep your call center compliant. Get the critical details on the 7-in-7 Rule, retaining compliance records, the model validation notice, email and text messaging, and more. Get the guide.
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insideARM is grateful to our 2024 Strategic Supporters:

NCB Crown Asset Management Spring Oaks Capital

DCM Services Appoints Michael Rosenthal as CEO and Tim Bauer as a New Member of the Board of Directors

MINNEAPOLIS, Minn. -- DCM Services, Inc. (“DCMS”), a portfolio company of NMS Capital (“NMS”) announced today that Michael Rosenthal has been appointed CEO, and former CEO, Tim Bauer, has been appointed to the DCMS Board of Directors. These new appointments support the company’s vision for continued excellence and growth.

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TransUnion Fires Back, Says it Will Fight CFPB Suit

On April 12, 2022, in response to the lawsuit filed against it by the CFPB TransUnion issued a statement defending its actions and alleging the CFPB is the party that failed to act within the spirit of the previous consent order between the parties. In its statement, which can also be found here, TransUnion said:

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Next on the CFPB's Firing Line? TransUnion

Last week CFPB Director Chopra accused the credit bureaus of being a cartel.  This week, the CFPB is singling out TransUnion.

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Belvista Software LLC Announces Expanded Consulting Services

ROCHESTER, N.Y. -- Belvista Software President Christopher Ball is pleased to announce the promotion of employee Jacob Liddle to Manager of Consulting Services in what is anticipated to be the company’s first step in the expansion of its consulting services. Liddle first joined the Belvista Software team in December of 2021 as a business analyst. He brings with him more than seven years of experience in the financial services and accounts receivables industries.

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Court Grants Injunction Against Credit Repair Organization Providing Allegedly Fraudulent Services to Consumers

On March 18, the District Court for the Southern District of Texas entered an injunction against a credit repair organization, Turbo Solutions, Inc. d/b/a Alex Miller Credit Repair, and its owner Alex Miller for alleged violations of the FTC Act, Credit Repair Organizations Act (CROA), and the FTC’s Telemarketing Sales Rule (TSR). The complaint against Turbo Solutions and Miller alleged multiple violations, including making false promises regarding the company’s ability to improve consumer’s credit scores and unlawfully charging consumers upfront fees for these services.

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Data Matters: How to Build the Foundation of your Data Stewardship & Security Programs - Session 1: The Basics

27 April 2022 at 02:00 p.m.

We have access to more data than ever in the collections space, but how do we know we’re using it to our advantage? How are we keeping it safe? This webinar series will address how to build a data stewardship program, why data standards are important, and how to keep your data secure, both internally and when you share it with a vendor.

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