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BREAKING: Supreme Court Adopts Narrow Definition of Autodialer

Facebook Wins!  In a unanimous decision in the case of Facebook v. Deguid, the Supreme Court held, "To qualify as an 'automatic telephone dialing system' under the TCPA, a device must have the capacity either to store a telephone number using a random or sequential number generator, or to produce a telephone number using a random or sequential number generator."

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New Survey Report: Which Factors Matter Most in Agent Success?

A new survey report reveals how collectors can collect more and explains what prevents better agent performance. In this new report from Balto Technologies, find out which factors inhibit agent success most. Here's a hint - it's not lack of training. On behalf of Balto, Centiment surveyed over 1,000 contact center agents to find out how contact centers, call centers, and agencies can take concrete steps to optimize agent performance. Get the results and the insight in this new, free report. Learn more.
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insideARM is grateful to our 2021 Strategic Supporters:

NCB MRS Crown Asset Management Spring Oaks Capital TransUnion

Thinking Differently: Stephanie Eidelman Interviews Jesse Bird of TCN

Today I'm interviewing Jesse Bird, CTO and co-founder of TCN, a hosted contact center software company specializing in highly regulated industries. I must tell you that Jesse is not only one of the most well-read people I have interviewed -- but one of those rare individuals who actually remembers what he read and applies it to his current context. Watch our interview about his personal approach to innovation, or read it below.

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RMAI Adopts Latest Version of National Certification Program

SACREMENTO, Calif. -- The RMAI Certification Council announces the adoption of version 9.0 of the Receivables Management Certification Program (RMCP) after an eight-month development and review process. Several significant enhancements were added to the program in version 9.0, including requiring Certified Businesses to:

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Longshore Capital and Revco Solutions Acquire ARMC Financial Services

DURHAM, N.C. -- Longshore Capital Partners (“Longshore”) and its portfolio company, Revco Solutions (“Revco”), are pleased to announce the acquisition of ARMC Financial Services (“ARMC”). Based in Oradell, NJ, ARMC is a healthcare revenue cycle management company that specializes in denials management, helping hospitals collect revenue that is improperly denied by insurance carriers. The acquisition of ARMC provides Revco with broader geographic coverage and an additional service to offer its healthcare clients. In conjunction with Revco’s early out self-pay AR management services as well as primary and secondary bad debt collections, the ability to now offer an insurance denial management solution positions Revco as a full-service healthcare revenue cycle management organization.

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Credit Eco to Go: CFPB 2.0 Under Rohit Chopra

Credit Eco to Go welcomes Amy Mertz Brown to the podcast to continue our celebration of #womenshistorymonth2021. Amy was one of the first hires at the CFPB where she helped establish and build the agency’s in-house legal department. Amy worked closely with initial CFPB leadership including Elizabeth Warren, the Bureau’s first confirmed Director, Richard Cordray, and with Rohit Chopra, who is likely to be confirmed as the next Director in the coming weeks.

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West Virginia Republicans Introduce California-Style Data Privacy Legislation

On March 15, West Virginia Delegate Danny Hamrick, joined by 10 other Republicans, introduced House Bill 3159 which is consumer data privacy legislation similar to the California Consumer Privacy Act (CCPA), though arguably less business friendly.

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Bridgeforce Webinar Series: Vendor Selection and Implementation

14 April 2021 at 11:30 a.m.

Collections teams who are initiating or enhancing digitalization need a digital solution to serve many purposes. The solution must be the right organizational fit, while meeting impending regulatory changes and increased customer expectations from pandemic-driven digital usage.

Bridgeforce has developed a 3-part webinar series to help collections teams navigate the challenging process of selecting the right vendor solution that leads to a successful implementation. There’s no room for error because no organization can afford to sacrifice resources, time and money or hinder long-term success.

Event Details »