More companies in collections / recovery should be using email as a key consumer communication channel. The reasons are clear. 50% of consumers prefer to receive communication from brands via email, plus email is a cost-effective way to contact consumers, whether it's used in lieu of a letter or a phone call. So, why aren't more companies in recovery / collections using email as a major contributor to their digital debt collection consumer contact strategy?
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DENVER, Colo. -- Harvest Strategy Group, Inc. (Harvest) today announced that Rob Yarmo, the company’s Executive Vice President, has retired effective April 1, 2022. Yarmo served in this role for more than 10 years, since October 2011, and oversaw the company’s sales and business development. Jamie Welsh, Harvest’s Vice President of Business Development since 2019, has assumed Rob’s responsibilities.
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The CFPB has issued a report titled “Credit card late fees” that discusses the consumer impact of late fees by card type, credit score, and geography, and market reliance on late fees. (Late fees are also among the fees at which the CFPB has taken aim in its “junk fees” initiative.) Following a pattern established under former Director Cordray, the CFPB used relatively neutral language in its report and more judgmental language in Director Chopra’s comments contained in the Bureau’s press release.
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