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Complaint Data Trends and Limitations: Three Take-Aways From the CFPB's Annual Consumer Response Report

On March 29, 2019, the Consumer Financial Protection Bureau (CFPB or Bureau) published its 2018 Consumer Response Annual Report. According to the report, Consumer Response’s role is to “analyze[] consumer complaints, company responses, and consumer feedback to assess the accuracy, completeness, and timeliness of company responses so that the Bureau, other regulators, consumers, and the marketplace have relevant information about consumers’ challenges with financial products and services.”

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3 Reasons to Attend Women in Consumer Finance 2019

  1. Boost your career.

  2. Help others.

  3. Experience industry networking unlike anything you've ever experienced before.

Women in Consumer Finance 2019 runs December 11-13 in Scottsdale, AZ. Find out more, and register, here.



Northern District of Illinois Rejects Expansive Definition of Autodialer for Spanish Survey Texts

In the midst of chaos over the proper definition of the statutory term “automated telephone dialing system,” the Northern District of Illinois reminds us that the plain language of the TCPA still matters.  In granting summary judgment to AT&T in Gadelhak v. AT&T Servs., No. 17-cv-01559 (March 29, 2019), the Court found that AT&T’s texting system did not qualify as an ATDS because the system did not “store” telephone numbers “using a random or sequential number generator” as the numbers were dialed from a predetermined list.

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The First Party Summit - A New Kind of Conference

17 June 2019 at 06:00 p.m.

The industry's first-ever and only Summit focused totally on the unique challenges of First Party Collections, Outsourcing, and Customer Care.

Event Details »

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