Newsletter Archive Version
Essential headlines, new reports, and best practices from Is this email not displaying correctly? View it in your browser.

ARM Insider - The Debt Industry's Most-Trusted Daily

Credit Reporting Debts in Bankruptcy: Deluge of Recent Lawsuits Reveals Risks for Financial Industry

The financial services industry in the United States periodically undergoes changes regarding consumer practices in a tortured and often illogical process. In the first step of this bizarre dance, consumer attorneys identify a common, benign practice in the financial industry. Typical examples of harmless practices of the financial industry challenged by consumer attorneys have included the use of window envelopes to send letters to consumers and also whether disclosures are required when interest is not accruing on an account. 

Read the Whole Story »


3 Roadblocks to Implementing a Digital Collections Strategy

Mail and telephone collection? Customers are increasingly unlikely to respond. Right-party contact rates? Declining – making even the best dialer technology and strategies ineffective. Email and SMS have been around for at least 10 years or more. Why haven’t collectors meaningfully adopted these channels? For many agencies and lenders, three consistent roadblocks are responsible. Are these challenges preventing your organization from evolving? Find out in this new, FREE whitepaper from Katabat.



5 E-Sign Myths Dispelled – Must-Know Requirements for a Paperless, Stamp-Free Collections Process

As most of you know, I talk with members of our industry almost daily about their compliance concerns. One topic that comes up regularly is E-Sign – it’s just something people have a hard time understanding. Frankly, if your agency has no plans to text or email consumers, then I suppose there is no reason for you to understand all the intricacies of E-Sign. But if you do plan to use these forms of digital communication to send letters and notices to consumers, you MUST nail the E-Sign requirements.

Read the Whole Story »


Tips on Leveraging Credit Cards in Your Business

25 April 2019 at 01:00 p.m.

In this webinar, a former American Express vice president, corporate finance manager and a collection law firm owner will show you how they maximize their credit card spend to save thousands in travel!

Event Details »

Keep Up With Us

Friend on Facebook Facebook
Follow on Twitter Twitter
Join us on LinkedIn LinkedIn
To continue receiving email newsletters from insideARM, please add to your address book and/or safe list. All content and articles copyright © by insideARM. All rights reserved. You can review insideARM's privacy policy here. To stop receiving email newsletters from insideARM, please click here. Want to suggest a story? Email

Want to be promoted in our publications? See our marketing options.

Our mailing address is:
6110 Executive Blvd., Suite 1040 I Rockville, MD 20852