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Debunking the June 2021 STIR/SHAKEN Deadline: Will it Impact Your Calls??

Rebekah Johnson, CEO, and Anis Jaffer, Chief Product Officer of Numeracle host a live Q&A podcast series covering all things related to call center communications, including call delivery, STIR/SHAKEN, caller ID technology, TRACED Act, brand identity, and more. In the episode below (transcript edited by insideARM; listen to the full episode here), they debunk myths surrounding the June 30th, 2021 STIR/SHAKEN deadline as per the TRACED Act.

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New survey report: Why customers won’t take your call and what you can do about it

Outbound calling is under siege from a range of threats. In this new report from Neustar, find out what those threats are and how enhanced customer experience and operational efficiency can counter them.  For this report, Neustar partnered with Forrester Consulting to survey hundreds of executives responsible for outbound calling. Find out what Forrester learned about their outbound calling programs and get the practical steps you can take to improve your outbound calling. Learn more.
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insideARM is grateful to our 2024 Strategic Supporters:

NCB Crown Asset Management Spring Oaks Capital

Rohit Chopra Tells Senator Business is One of the Best Forces for our Lives

Yesterday the Senate Banking Committee held its confirmation hearing for Rohit Chopra, nominated to be Director of the Consumer Financial Protection Bureau, and Gary Gensler, nominated to be Chairman of the Securities and Exchange Commission. In the 3+ hour hearing, there was no mention of the CFPB’s debt collection rule, however, there were a few interesting exchanges, and they weren’t all related to questioning of Chopra.

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LTD Financial Services, L.P. Welcomes New Director of Client Relationship Management

HOUSTON, Texas – LTD Financial Services, L.P., a full-service accounts receivable management and business process outsourcing company, is pleased to announce that LuJuana DeFrance has joined the company as Director of Client Relationship Management. As a CEO direct report, she will continue to expand LTD’s “Client First” philosophy and serve as a strategic point of contact for LTD clients by creating an effective process and information flow between client services, operations, data operations, and other disciplines. Her responsibilities include effective project management; onboarding new clients, projects, and services; and ensuring customer success with accurate current reporting and attentive quality service for client satisfaction while building value-driven tenured client partnerships for the organization.

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The Keys to Your Strategy in the Face of Covid, a New CFPB, and Advancing Technology

“Tactics is knowing what to do when there is something to do; strategy is knowing what to do when there is nothing to do.” - Savielly Tartakower.

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Coast Announces Promotion of Jonathan Prince to CEO

GENESEO, N.Y. – Coast Professional, Inc. (Coast) is excited to announce the promotion of Jonathan Prince to Chief Executive Officer (CEO). Mr. Prince exhibits more than 20 years of experience managing high-performing teams and has demonstrated his proficiency in leadership, business strategy, and organizational development.

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Are Early Out Services Banned in Texas? An Examination of How Texas Debt Collection Requirements Apply to Early Out Entities

The term “early out entity” is generally defined as a third party that performs business office services (“extended office services” or “EBO services”) on behalf of hospitals and other medical service providers on non-delinquent patient accounts.  An early out entity receives the accounts for servicing from the hospital or medical service provider prior to the accounts being in default and does not perform collection services on accounts deemed to be in default.  The early out entity typically services the accounts in the name of the hospital or medical service provider. Based on a plain reading of the above law, Texas likely prohibits early out entities from engaging in EBO services in the name of the hospital or medical service provider.  Read on to learn why.

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2021: The State of the Debt Collections Industry & Top Predictions by EXL PayMentor and Argus

11 March 2021 at 01:00 p.m.

COVID-19 has brought some unprecedented challenges and affected millions of individuals and businesses. The lending market that was thriving with a significant surge is quickly transitioning the focus away from loan origination to loan restructuring and modified repayment terms to manage a substantial increase in delinquency rates across lenders. The key driver for lenders across the board will be to help borrowers properly traverse through the challenging times while protecting their liquidity position through proper risk management and adopting AI & data-led debt collections strategies.

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