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Rohit Chopra Tells Senator Business is One of the Best Forces for our Lives

Yesterday the Senate Banking Committee held its confirmation hearing for Rohit Chopra, nominated to be Director of the Consumer Financial Protection Bureau, and Gary Gensler, nominated to be Chairman of the Securities and Exchange Commission. In the 3+ hour hearing, there was no mention of the CFPB’s debt collection rule, however, there were a few interesting exchanges, and they weren’t all related to questioning of Chopra.

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New Survey Report: Which Factors Matter Most in Agent Success?

A new survey report reveals how collectors can collect more and explains what prevents better agent performance. In this new report from Balto Technologies, find out which factors inhibit agent success most. Here's a hint - it's not lack of training. On behalf of Balto, Centiment surveyed over 1,000 contact center agents to find out how contact centers, call centers, and agencies can take concrete steps to optimize agent performance. Get the results and the insight in this new, free report. Learn more.
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LTD Financial Services, L.P. Welcomes New Director of Client Relationship Management

HOUSTON, Texas – LTD Financial Services, L.P., a full-service accounts receivable management and business process outsourcing company, is pleased to announce that LuJuana DeFrance has joined the company as Director of Client Relationship Management. As a CEO direct report, she will continue to expand LTD’s “Client First” philosophy and serve as a strategic point of contact for LTD clients by creating an effective process and information flow between client services, operations, data operations, and other disciplines. Her responsibilities include effective project management; onboarding new clients, projects, and services; and ensuring customer success with accurate current reporting and attentive quality service for client satisfaction while building value-driven tenured client partnerships for the organization.

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The Keys to Your Strategy in the Face of Covid, a New CFPB, and Advancing Technology

“Tactics is knowing what to do when there is something to do; strategy is knowing what to do when there is nothing to do.” - Savielly Tartakower.

Savielly Tartakower is considered to be one of the most notable personalities ever to play the game of chess. He was among the first to be awarded the title of International Grandmaster back in 1950. Among his most well-known sayings was the one above that has excellent application to success in today’s modern business world.

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Coast Announces Promotion of Jonathan Prince to CEO

GENESEO, N.Y. – Coast Professional, Inc. (Coast) is excited to announce the promotion of Jonathan Prince to Chief Executive Officer (CEO). Mr. Prince exhibits more than 20 years of experience managing high-performing teams and has demonstrated his proficiency in leadership, business strategy, and organizational development.

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Are Early Out Services Banned in Texas? An Examination of How Texas Debt Collection Requirements Apply to Early Out Entities

The term “early out entity” is generally defined as a third party that performs business office services (“extended office services” or “EBO services”) on behalf of hospitals and other medical service providers on non-delinquent patient accounts.  An early out entity receives the accounts for servicing from the hospital or medical service provider prior to the accounts being in default and does not perform collection services on accounts deemed to be in default.  The early out entity typically services the accounts in the name of the hospital or medical service provider. Based on a plain reading of the above law, Texas likely prohibits early out entities from engaging in EBO services in the name of the hospital or medical service provider.  Read on to learn why.

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Rohit Chopra, Biden's Pick to Lead CFPB, Gets Senate Confirmation Hearing Tomorrow

The Senate Committee on Banking, Housing, and Urban Affairs will conduct a remote hearing tomorrow on the nomination of Federal Trade Commission (FTC) Commissioner Rohit Chopra to be Director of the Bureau of Consumer Financial Protection. The hearing, which begins at 10:00 AM ET, will be live-streamed and available here. Chopra's hearing will be second, following Gary Gensler's, to be Chair of the Securities and Exchange Commission.

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Regulation F: Lawsuit Vulnerabilities for the Collection Industry

18 March 2021 at 01:00 p.m.

As much as collection agencies are poring over Reg F to make sure their compliance and operations are in line with the CFPB's new rule, consumer attorneys have been just as busy.

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