Essential headlines, new reports, and best practices from insideARM.com. Got this from a friend?
Subscribe to the ARM Insider
insideARM ARM Insider

Executive Q&A: Stephanie Eidelman Talks With Todd Meeks of Neustar

In this episode, Stephanie Eidelman, insideARM President & CEO, interviews Todd Meeks, Director of Product Management for Neustar. Watch Stephanie's conversation with Todd, or read it below.

Read the Whole Story »


New Survey Report: Which Factors Matter Most in Agent Success?

A new survey report reveals how collectors can collect more and explains what prevents better agent performance. In this new report from Balto Technologies, find out which factors inhibit agent success most. Here's a hint - it's not lack of training. On behalf of Balto, Centiment surveyed over 1,000 contact center agents to find out how contact centers, call centers, and agencies can take concrete steps to optimize agent performance. Get the results and the insight in this new, free report. Learn more.
ADVERTISEMENT
Advertisement

insideARM is grateful to our 2021 Strategic Supporters:

NCB MRS Crown Asset Management Spring Oaks Capital TransUnion

A TransUnion Supreme Court Victory Could Help CRAs Defeat “No Injury” Class Actions

On March 30, 2021, the U.S. Supreme Court will hear oral arguments in TransUnion v. Ramirez. [1] The issue before the Court in this Fair Credit Reporting Act case is whether Article III of the Constitution or Federal Rule of Civil Procedure 23 permits a damages class action where the vast majority of the class suffered no actual injury, let alone an injury anything like what the class representative suffered. If decided in TransUnion’s favor the decision could provide credit reporting agencies with a valuable tool to defeat “no injury” FCRA class action lawsuits.

Read the Whole Story »


Erin Kerr Joins insideARM as Director of Content

ROCKVILLE, Md. -- The iA Institute and insideARM are proud to announce that Erin Kerr has joined the team in the role of Director of Content, leading our strategy and technology line of business. Erin will step in as chair of iA Strategy & Tech, a cutting-edge digital conference designed for receivables professionals responsible for strategy and technology adoption.

Read the Whole Story »


ADVERTISEMENT
Advertisement

Spire Recovery Solutions Proudly Supports Families of Fallen Special Operations Warriors

LOCKPORT, N.Y. -- Spire Recovery Solutions is honoring fallen Special Operations personnel with a charitable contribution to Special Operations Warrior Foundation. Through this foundation, surviving children of fallen warriors, as well as children of all Medal of Honor recipients, are afforded the opportunity of post-secondary education and other types of financial assistance for their educational endeavors. As a military veteran and father, this cause hits close to the heart of Spire Recovery Services’ President, Joseph Torriere.

Read the Whole Story »


AHR/BHR LLC Names New Chief Revenue Officer

NASHUA, N.H. -- Active Healthcare Receivables, LLC (AHR) and Balanced Healthcare Receivables, LLC (BHR), leaders in healthcare accounts receivables management, are pleased to announce the addition of Jeff Hurst to their senior leadership team as Chief Revenue Officer.

Read the Whole Story »


CFPB Report: Over 500,000 Consumer Complaints Handled in 2020

On March 24, 2021, through a press release, the CFPB announced it submitted its Consumer Response Annual Report to Congress, which details the consumer complaints received by the CFPB in 2020. Spoiler Alert: complaint volumes were up. To be precise, the CFPB handled 54% more complaints in 2020 than they did in 2019. Last month, insideARM reported and explored the possible reasons for increased consumer complaints.

Read the Whole Story »


ADVERTISEMENT
Advertisement

Bridgeforce Webinar Series: Vendor Selection and Implementation

TOMORROW! March 31 2021 at 11:30 a.m. ET

Collections teams who are initiating or enhancing digitalization need a digital solution to serve many purposes. The solution must be the right organizational fit, while meeting impending regulatory changes and increased customer expectations from pandemic-driven digital usage.

Bridgeforce has developed a 3-part webinar series to help collections teams navigate the challenging process of selecting the right vendor solution that leads to a successful implementation. There’s no room for error because no organization can afford to sacrifice resources, time and money or hinder long-term success.

Event Details »