Essential headlines, new reports, and best practices from insideARM.com. Got this from a friend?
Subscribe to the ARM Insider
insideARM ARM Insider

CFPB Report: Over 500,000 Consumer Complaints Handled in 2020

On March 24, 2021, through a press release, the CFPB announced it submitted its Consumer Response Annual Report to Congress, which details the consumer complaints received by the CFPB in 2020. Spoiler Alert: complaint volumes were up. To be precise, the CFPB handled 54% more complaints in 2020 than they did in 2019. Last month, insideARM reported and explored the possible reasons for increased consumer complaints.

Read the Whole Story »


New survey report: Why customers won’t take your call and what you can do about it

Outbound calling is under siege from a range of threats. In this new report from Neustar, find out what those threats are and how enhanced customer experience and operational efficiency can counter them.  For this report, Neustar partnered with Forrester Consulting to survey hundreds of executives responsible for outbound calling. Find out what Forrester learned about their outbound calling programs and get the practical steps you can take to improve your outbound calling. Learn more.
ADVERTISEMENT
Advertisement

insideARM is grateful to our 2021 Strategic Supporters:

NCB MRS Crown Asset Management Spring Oaks Capital TransUnion

Crown Asset Management Announces the Addition of Lisa Vee as Director of Operations

DULUTH, Ga. -- Crown Asset Management, LLC (CAM), a professional receivables management firm located in Duluth, GA, announces the recent hire of Lisa Vee as Director of Operations. In this role, Lisa will work closely with senior management while managing CAM’s resources, ensuring that procedures are carried out properly while assisting with the development of the company’s long-term operational strategies.

Read the Whole Story »


CFPB Submits 2020 Report to Congress; Highlights Consumer Focus, Enforcement Actions

On March 22, 2021, through a press release, the Consumer Financial Protection Bureau (CFPB) announced that it released its annual report to Congress regarding the administration of the FDCPA.  The 55-page report makes it clear that the CFPB and Federal Trade Commission (FTC) remain steadfast in their efforts to protect consumers, particularly those who have suffered profound financial impacts due to the COVID-19 pandemic.  Further, the challenges of 2020 did not stop the CFPB from filing enforcement actions or weighing in on matters it found important.

Read the Whole Story »


ADVERTISEMENT
Advertisement

VeriFacts Donates to YWCA’s Domestic Violence Program

SAULK VALLEY, Ill. -- VeriFacts supports YWCA Sauk Valley’s efforts to provide transitional housing facilities and support services to local victims of domestic violence. Our team has already collected and delivered two truckloads of kitchen supplies, bedding, and various household items to our local YWCA and will continue to accept donations throughout the month. These donations will help fill the immediate needs of families making the transition from a shelter to safe, affordable housing in our community.

Read the Whole Story »


Regulation F FAQ: Disputes

Today, we're answering questions about Disputes, with assistance from John Bedard of Bedard Law Group, and Leslie Bender of Clark Hill.

Read the Whole Story »


Thinking Differently: How Unifund Innovates

Unifund has several loose teams focused on different types of innovation and on improvement.  I say loose because, although each team has a core of subject matter experts and key resources, folks from other areas are often involved as the output from these teams makes its way through testing, evaluation and daily operations.  Perhaps “flexible” would be a better word than “loose”.

Read the Whole Story »


ADVERTISEMENT
Advertisement

iA Strategy & Tech 2021

13 July 2021 at 09:00 a.m.

Hear from the experts who can help transform your strategy.

You don't want to spend one unnecessary cent on your accounts. Find out how evolving ideas in strategy, cutting-edge tactics and a sophisticated blend of technology can get you much, much closer to that ideal.

Event Details »