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CFPB Submits 2020 Report to Congress; Highlights Consumer Focus, Enforcement Actions

On March 22, 2021, through a press release, the Consumer Financial Protection Bureau (CFPB) announced that it released its annual report to Congress regarding the administration of the FDCPA.  The 55-page report makes it clear that the CFPB and Federal Trade Commission (FTC) remain steadfast in their efforts to protect consumers, particularly those who have suffered profound financial impacts due to the COVID-19 pandemic.  Further, the challenges of 2020 did not stop the CFPB from filing enforcement actions or weighing in on matters it found important.

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New Survey Report: Which Factors Matter Most in Agent Success?

A new survey report reveals how collectors can collect more and explains what prevents better agent performance. In this new report from Balto Technologies, find out which factors inhibit agent success most. Here's a hint - it's not lack of training. On behalf of Balto, Centiment surveyed over 1,000 contact center agents to find out how contact centers, call centers, and agencies can take concrete steps to optimize agent performance. Get the results and the insight in this new, free report. Learn more.
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insideARM is grateful to our 2021 Strategic Supporters:

NCB MRS Crown Asset Management Spring Oaks Capital TransUnion

VeriFacts Donates to YWCA’s Domestic Violence Program

SAULK VALLEY, Ill. -- VeriFacts supports YWCA Sauk Valley’s efforts to provide transitional housing facilities and support services to local victims of domestic violence. Our team has already collected and delivered two truckloads of kitchen supplies, bedding, and various household items to our local YWCA and will continue to accept donations throughout the month. These donations will help fill the immediate needs of families making the transition from a shelter to safe, affordable housing in our community.

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Regulation F FAQ: Disputes

Today, we're answering questions about Disputes, with assistance from John Bedard of Bedard Law Group, and Leslie Bender of Clark Hill.

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Thinking Differently: How Unifund Innovates

Unifund has several loose teams focused on different types of innovation and on improvement.  I say loose because, although each team has a core of subject matter experts and key resources, folks from other areas are often involved as the output from these teams makes its way through testing, evaluation and daily operations.  Perhaps “flexible” would be a better word than “loose”.

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Phillips & Cohen Associates Hires Amy Perkins as Chief of Staff

WILMINGTON, Del. -- Phillips & Cohen Associates, Ltd., the leading deceased account care and debt settlement portfolio management business servicing creditors in the US, Canada, UK, Ireland, Australia, New Zealand, Spain, Portugal, Germany, and Italy, is pleased to announce that Amy Perkins has joined its senior executive leadership team in the newly created role of Global Chief of Staff.

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Regulation F FAQ: Itemization Dates

Today, we're answering questions about Itemization Dates, with assistance from John Bedard of Bedard Law Group, and Leslie Bender of Clark Hill.

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Bridgeforce Webinar Series: Vendor Selection and Implementation

31 March 2021 at 11:30 a.m.

Collections teams who are initiating or enhancing digitalization need a digital solution to serve many purposes. The solution must be the right organizational fit, while meeting impending regulatory changes and increased customer expectations from pandemic-driven digital usage.

Bridgeforce has developed a 3-part webinar series to help collections teams navigate the challenging process of selecting the right vendor solution that leads to a successful implementation. There’s no room for error because no organization can afford to sacrifice resources, time and money or hinder long-term success.

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