Essential headlines, new reports, and best practices from insideARM.com. Got this from a friend?
Subscribe to the ARM Insider
insideARM ARM Insider

Reg F FAQ: Disputes

Today, we're answering questions about Disputes, with assistance from John Bedard of Bedard Law Group, and Leslie Bender of Clark Hill.

Read the Whole Story »


New Survey Report: Which Factors Matter Most in Agent Success?

A new survey report reveals how collectors can collect more and explains what prevents better agent performance. In this new report from Balto Technologies, find out which factors inhibit agent success most. Here's a hint - it's not lack of training. On behalf of Balto, Centiment surveyed over 1,000 contact center agents to find out how contact centers, call centers, and agencies can take concrete steps to optimize agent performance. Get the results and the insight in this new, free report. Learn more.
ADVERTISEMENT
Advertisement

insideARM is grateful to our 2021 Strategic Supporters:

NCB MRS Crown Asset Management Spring Oaks Capital TransUnion

Thinking Differently: How Unifund Innovates

Unifund has several loose teams focused on different types of innovation and on improvement.  I say loose because, although each team has a core of subject matter experts and key resources, folks from other areas are often involved as the output from these teams makes its way through testing, evaluation and daily operations.  Perhaps “flexible” would be a better word than “loose”.

Read the Whole Story »


Phillips & Cohen Associates Hires Amy Perkins as Chief of Staff

WILMINGTON, Del. -- Phillips & Cohen Associates, Ltd., the leading deceased account care and debt settlement portfolio management business servicing creditors in the US, Canada, UK, Ireland, Australia, New Zealand, Spain, Portugal, Germany, and Italy, is pleased to announce that Amy Perkins has joined its senior executive leadership team in the newly created role of Global Chief of Staff.

Read the Whole Story »


ADVERTISEMENT
Advertisement

Regulation F FAQ: Itemization Dates

Today, we're answering questions about Itemization Dates, with assistance from John Bedard of Bedard Law Group, and Leslie Bender of Clark Hill.

Read the Whole Story »


FTC Provides Annual Letter to CFPB on Debt Collection Activities

On March 19, 2021, the Federal Trade Commission (FTC) released its annual letter to the CFPB on Debt Collection Activities.  The letter, found in its entirety here, describes the FTC’s efforts regarding debt collection during the past year.

Read the Whole Story »


Sentry Credit, Inc. Appoints Megan A. Klamn as Director of Operations

EVERETT, Wash. -- Sentry Credit, Inc. (Sentry) is pleased to announce the appointment of Megan A. Klamn as the company’s new Director of Operations.  Since starting with Sentry in 2016,  Klamn has quickly risen through the ranks from Collector, Collection Supervisor, Collection Manager, and most recently Director of Collection Operations. 

Read the Whole Story »


ADVERTISEMENT
Advertisement

Bridgeforce Webinar Series: Vendor Selection and Implementation

31 March 2021 at 11:30 a.m.

Collections teams who are initiating or enhancing digitalization need a digital solution to serve many purposes. The solution must be the right organizational fit, while meeting impending regulatory changes and increased customer expectations from pandemic-driven digital usage.

Bridgeforce has developed a 3-part webinar series to help collections teams navigate the challenging process of selecting the right vendor solution that leads to a successful implementation. There’s no room for error because no organization can afford to sacrifice resources, time and money or hinder long-term success.

Event Details »