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Regulation F FAQ: Itemization Dates

Today, we're answering questions about Itemization Dates, with assistance from John Bedard of Bedard Law Group, and Leslie Bender of Clark Hill.

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New survey report: Why customers won’t take your call and what you can do about it

Outbound calling is under siege from a range of threats. In this new report from Neustar, find out what those threats are and how enhanced customer experience and operational efficiency can counter them.  For this report, Neustar partnered with Forrester Consulting to survey hundreds of executives responsible for outbound calling. Find out what Forrester learned about their outbound calling programs and get the practical steps you can take to improve your outbound calling. Learn more.
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FTC Provides Annual Letter to CFPB on Debt Collection Activities

On March 19, 2021, the Federal Trade Commission (FTC) released its annual letter to the CFPB on Debt Collection Activities.  The letter, found in its entirety here, describes the FTC’s efforts regarding debt collection during the past year.

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ConServe Receives Better Business Bureau of Upstate New York Torch Award for Ethics

ROCHESTER, NY -- Continental Service Group, Inc., d/b/a ConServe announces that they have once again received Better Business Bureau of Upstate New York’s 2021 BBB Torch Award for Ethics in the Large Business Category.

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DCM Services Names Scott Foster Director of Business Development, Healthcare Revenue Cycle

MINNEAPOLIS, Minn. -- DCM Services, LLC (DCMS) the industry leader in estate and specialty account recovery solutions, announced the hiring of Scott Foster, MBA, CHFP, CRCR as Director of Business Development, Healthcare Revenue Cycle.

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Sentry Credit, Inc. Appoints Megan A. Klamn as Director of Operations

EVERETT, Wash. -- Sentry Credit, Inc. (Sentry) is pleased to announce the appointment of Megan A. Klamn as the company’s new Director of Operations.  Since starting with Sentry in 2016,  Klamn has quickly risen through the ranks from Collector, Collection Supervisor, Collection Manager, and most recently Director of Collection Operations. 

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FDCPA’S Bona Fide Error Defense Applies to a Mistake of Law in Determining the Appropriate Statute of Limitations

Whether a mistake of law that results in the filing of a lawsuit after the expiration of the applicable statute of limitations is a bona fide error under the Fair Debt Collection Practices Act (FDCPA) has been hotly debated since the United States Supreme Court held in Jerman v. Carlisle, McNellie, Rini, Kramer & Ulrich LPA that the bona fide error defense does not apply to a mistake in interpreting the FDCPA. In an issue of first impression, the United States Court of Appeals for the Ninth Circuit answered in the affirmative, holding that the defense could apply to a mistake of law in determining the appropriate state statute of limitations. See Kaiser v. Cascade Capital, LLC et al., No 19-35151 (March 9, 2021).

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iA Strategy & Tech 2021

13 July 2021 at 09:00 a.m.

Hear from the experts who can help transform your strategy.

You don't want to spend one unnecessary cent on your accounts. Find out how evolving ideas in strategy, cutting-edge tactics and a sophisticated blend of technology can get you much, much closer to that ideal.

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