FTC Permanently Bans Collection Agencies From Debt Collection

In tandem with federal and state regulators and attorneys general, On September 29, 2020, the FTC launched Operation Corrupt Collector to target collectors who engage in unauthorized and abusive collection practices.  Simultaneously, the FTC announced it filed suit and had obtained temporary restraining orders against National Landmark Logistics (National) and Absolute Financial Services (Absolute).

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AMCA Enters 21 Million Dollar Settlement with States

On March 11, 2021, American Medical Collection Agency (AMCA) settled with 40 states and the District of Columbia regarding its 2018/2019 data breach.  AMCA specializes in collecting small-dollar medical debt. Between August 1, 2018, and March 30, 2019, a hacker compromised AMCA’s web payment page, exposing the personal information of at least 21 million individuals across the country.

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Dancing to Their Own Tune: Empowering Consumers Through Self-Service

Ralph Liberio, President and CEO of NCB Management Services, Inc. stopped by Clark Hill’s Credit Eco to Go to discuss the CFPB’s new debt collection rules and the power consumers now have to resolve their debts on their own. NCB’s self-service web-based portal allows consumers to make payments on their own terms and to set their preferences of when and how they want to be communicated with, including opting-in to receiving emails and texts. Ralph tells us that consumers are more responsive and engaging when they have control over the rhythm, flow, and “beat” of the communication.  When it comes to debt collections, consumers like to dance on their own.

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Just Released - New Agenda for iA Strategy & Tech 2021

ROCKVILLE, Md. -- iA Strategy & Tech - a conference for executives in receivables strategy - returns in 2021 with a focused, cutting-edge agenda entirely focused on the latest trends, data and tech behind receivables strategy.

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NRA Group Partners with Interactions to Drive Collections Industry Forward

FRANKLIN, Mass. -- Interactions, one of the world’s largest standalone conversational artificial intelligence (AI) companies, today announced that NRA Group, a leading accounts receivable management (ARM) company, has deployed a sophisticated Interactions Virtual Collection Agent (VCA) in record time. Progressing from contract signature to the first call in a few months, NRA Group is accelerating the impact of its REV-TECH™ channels using the VCA for dramatic improvements in efficiency and profitability.

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Does Sending Consumer Data to a Mail House Violate Third-Party Disclosure Rules?

The practice of using a mail house to send demand letters to consumers is up for debate in the 11th Circuit Court of Appeals. In 2019 insideARM first brought you the case of Hunstein v. Preferred Collection & Mgmt. Servs., No. 8:19-cv-983 (M.D. Fla. Oct. 29, 2019) upon its dismissal with prejudice by the Middle District of Florida. The consumer appealed the District Court’s decision, and on March 10, 2021, the 11th Circuit heard oral arguments.

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Women in Consumer Finance 2021

6 December 2021 at 10:00 a.m.

Sharpen your leadership skills, expand your professional network and help improve your workplace culture when you attend Women in Consumer Finance 2021 – a virtual and in-person conference and networking experience for ALL women in consumer finance.

Event Details »

Free Reports and Webinars

from insideARM.com

» EXL: The State of the Debt Collections Industry & Top Predictions

» Prioritizing Regulation F Changes in Q1 & Q2

» Why Customers Won’t Take Your Call

» Why Agents Fail: A Contact Center Survey for Understanding Mistakes During Calls

» A Summary of Regulation F and Its Changes to the FDCPA

» Secret Sauce: How the Behavior Change Cycle Will Improve Call Center Sales Success

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