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Dancing to Their Own Tune: Empowering Consumers Through Self-Service

Ralph Liberio, President and CEO of NCB Management Services, Inc. stopped by Clark Hill’s Credit Eco to Go to discuss the CFPB’s new debt collection rules and the power consumers now have to resolve their debts on their own. NCB’s self-service web-based portal allows consumers to make payments on their own terms and to set their preferences of when and how they want to be communicated with, including opting-in to receiving emails and texts. Ralph tells us that consumers are more responsive and engaging when they have control over the rhythm, flow, and “beat” of the communication.  When it comes to debt collections, consumers like to dance on their own.

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New survey report: Why customers won’t take your call and what you can do about it

Outbound calling is under siege from a range of threats. In this new report from Neustar, find out what those threats are and how enhanced customer experience and operational efficiency can counter them.  For this report, Neustar partnered with Forrester Consulting to survey hundreds of executives responsible for outbound calling. Find out what Forrester learned about their outbound calling programs and get the practical steps you can take to improve your outbound calling. Learn more.
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Just Released - New Agenda for iA Strategy & Tech 2021

ROCKVILLE, Md. -- iA Strategy & Tech - a conference for executives in receivables strategy - returns in 2021 with a focused, cutting-edge agenda entirely focused on the latest trends, data and tech behind receivables strategy.

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NRA Group Partners with Interactions to Drive Collections Industry Forward

FRANKLIN, Mass. -- Interactions, one of the world’s largest standalone conversational artificial intelligence (AI) companies, today announced that NRA Group, a leading accounts receivable management (ARM) company, has deployed a sophisticated Interactions Virtual Collection Agent (VCA) in record time. Progressing from contract signature to the first call in a few months, NRA Group is accelerating the impact of its REV-TECH™ channels using the VCA for dramatic improvements in efficiency and profitability.

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Does Sending Consumer Data to a Mail House Violate Third-Party Disclosure Rules?

The practice of using a mail house to send demand letters to consumers is up for debate in the 11th Circuit Court of Appeals. In 2019 insideARM first brought you the case of Hunstein v. Preferred Collection & Mgmt. Servs., No. 8:19-cv-983 (M.D. Fla. Oct. 29, 2019) upon its dismissal with prejudice by the Middle District of Florida. The consumer appealed the District Court’s decision, and on March 10, 2021, the 11th Circuit heard oral arguments.

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Executive Q&A: Amy Perkins Talks With Brad McCurnin of Harvest Strategy Group

In this episode, Amy Perkins, insideARM President, interviews Brad McCurnin, President of Harvest Strategy Group. Watch Amy's conversation with Brad, or read it below.

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DCM Services, LLC Launches Major Upgrade to Probate Finder OnDemand® with New Functionality

MINNEAPOLIS, Minn. – DCM Services, LLC (“DCMS”) and its sister company, Forte, LLC, the industry leaders in data and contact management solutions for the estate and specialty receivables recovery market, celebrate the launch of a major upgrade to the Probate Finder OnDemand application.

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Regulation F: Lawsuit Vulnerabilities for the Collection Industry

18 March 2021 at 01:00 p.m.

As much as collection agencies are poring over Reg F to make sure their compliance and operations are in line with the CFPB's new rule, consumer attorneys have been just as busy.

We're inviting you to listen in on a conversation with our Director of Education, Mike Bevel, and five industry legal experts -- John Bedard of Bedard Law Group; Leslie Bender of Clark Hill, Stefanie Jackman of Ballard Spahr; Joann Needleman of Clark Hill; and John Rossman of Moss & Barnett -- as they look at Regulation F through consumer attorney eyes.

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