Does Sending Consumer Data to a Mail House Violate Third-Party Disclosure Rules?

The practice of using a mail house to send demand letters to consumers is up for debate in the 11th Circuit Court of Appeals. In 2019 insideARM first brought you the case of Hunstein v. Preferred Collection & Mgmt. Servs., No. 8:19-cv-983 (M.D. Fla. Oct. 29, 2019) upon its dismissal with prejudice by the Middle District of Florida. The consumer appealed the District Court’s decision, and on March 10, 2021, the 11th Circuit heard oral arguments.

Read the Whole Story »

Executive Q&A: Amy Perkins Talks With Brad McCurnin of Harvest Strategy Group

In this episode, Amy Perkins, insideARM President, interviews Brad McCurnin, President of Harvest Strategy Group. Watch Amy's conversation with Brad, or read it below.

Read the Whole Story »

DCM Services, LLC Launches Major Upgrade to Probate Finder OnDemand® with New Functionality

MINNEAPOLIS, Minn. – DCM Services, LLC (“DCMS”) and its sister company, Forte, LLC, the industry leaders in data and contact management solutions for the estate and specialty receivables recovery market, celebrate the launch of a major upgrade to the Probate Finder OnDemand application.

Read the Whole Story »

RMAi Provides Guidance on Federal Stimulus Funds

SACRAMENTO, Calif. --  With the pending release of an additional round of COVID-19 federal stimulus funds to struggling U.S. consumers, Receivables Management Association International (RMAI) continues to advise its members to avoid seeking these funds as a potential source of payment for outstanding consumer obligations. This is the same guidance RMAI shared with its membership on April 13, 2020, and December 17, 2020.

Read the Whole Story »

California Joins 11 Other States Seeking an End to Adversarial Relationship With Department of Education

During the Trump administration, the Department of Education (ED) and state regulators developed a frosty relationship. For those who like to think of things in pop culture terms, the connection has been more Taylor/Kanye and less Simon/Daphne.

Read the Whole Story »

What You Need to Know About Caller ID Authentication

Rebekah Johnson, CEO, and Anis Jaffer, Chief Product Officer of Numeracle host a live Q&A podcast series covering all things related to call center communications, including call delivery, STIR/SHAKEN, caller ID technology, TRACED Act, brand identity, and more. In the episode below (transcript edited by insideARM; listen to the full episode here), they define caller ID authentication as required by the TRACED Act and explain how this relates to STIR/SHAKEN. In other words, how do you get that green "checkmark" to show up on your call to a consumer?

Read the Whole Story »

Regulation F: Lawsuit Vulnerabilities for the Collection Industry

18 March 2021 at 01:00 p.m.

As much as collection agencies are poring over Reg F to make sure their compliance and operations are in line with the CFPB's new rule, consumer attorneys have been just as busy.

Event Details »

Free Reports and Webinars

from insideARM.com

» EXL: The State of the Debt Collections Industry & Top Predictions

» Prioritizing Regulation F Changes in Q1 & Q2

» Why Customers Won’t Take Your Call

» Why Agents Fail: A Contact Center Survey for Understanding Mistakes During Calls

» A Summary of Regulation F and Its Changes to the FDCPA

» Secret Sauce: How the Behavior Change Cycle Will Improve Call Center Sales Success

View all Free Reports and Webinars