With each major storm that moves through the U.S, I’ve thought about our customers, and how collection activity needs to be agile and sensitive enough to get it right and let customers know there’s a human decision maker behind the scenes, and we do care. In a prior role, my team was responsible for identifying storm-impacted zip codes, modifying our contact strategies (calls, emails, text, IM, etc.), sizing loss impacts, re-running forecasts and the like.
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