Mail and telephone collection? Customers are increasingly unlikely to respond. Right-party contact rates? Declining – making even the best dialer technology and strategies ineffective. Email and SMS have been around for at least 10 years or more. Why haven’t collectors meaningfully adopted these channels? For many agencies and lenders, three consistent roadblocks are responsible. Are these challenges preventing your organization from evolving? Find out in this new, FREE whitepaper from Katabat.