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Judge Rules For Servicer in TCPA Case Regarding Calls to Number Provided for Subsequent Loan

On March 13, 2017, a United States District Court Judge ruled that Navient Solutions, LLC (Navient) did not violate the Telephone Consumer Protection Act (TCPA) when it contacted a consumer on her cell phone regarding a delinquent student loan when calling a cell phone number provided in a different (and subsequent) loan application from the one that was delinquent. The case is Stauffer v. Navient Solutions, LLC (Case No. 15-cv-1542, U.S. District Court, Middle District of PA).

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First Party Omnichannel and Customer Experience Explained

Learn how the strongest firms across first party handle omnichannel, customer experience and more. The First Party Summit hits June 5-7 in Dallas - Fort Worth. Early Bird expires this week! Sign up now.


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Trump's ED Dept Withdraws Position Prohibiting Collection Fees on FFEL Defaults

On March 16, 2017 the U.S. Department of Education (ED or Department) issued a “Dear Colleague” letter withdrawing the statements made in its “Dear Colleague” letter dated July 10, 2015. That letter was titled “Repayment Agreements and Liability for Collection Costs on Federal Family Education Loan Program (FFELP) Loans,” and prohibited guarantee agencies from charging collection costs to borrowers who have defaulted, but quickly enter a repayment agreement.

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It's not too late! ARM-U 2017 Spring Semester Starts Today

Get critical, practical compliance insight for free this week only. Playback will be available for Compliance Professionals Forum members only. Sign up now to make sure you don't miss out.


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