The Keys to Your Strategy in the Face of Covid, a New CFPB, and Advancing Technology

“Tactics is knowing what to do when there is something to do; strategy is knowing what to do when there is nothing to do.” - Savielly Tartakower.

Savielly Tartakower is considered to be one of the most notable personalities ever to play the game of chess. He was among the first to be awarded the title of International Grandmaster back in 1950. Among his most well-known sayings was the one above that has excellent application to success in today’s modern business world.

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Coast Announces Promotion of Jonathan Prince to CEO

GENESEO, N.Y. – Coast Professional, Inc. (Coast) is excited to announce the promotion of Jonathan Prince to Chief Executive Officer (CEO). Mr. Prince exhibits more than 20 years of experience managing high-performing teams and has demonstrated his proficiency in leadership, business strategy, and organizational development.

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Are Early Out Services Banned in Texas? An Examination of How Texas Debt Collection Requirements Apply to Early Out Entities

The term “early out entity” is generally defined as a third party that performs business office services (“extended office services” or “EBO services”) on behalf of hospitals and other medical service providers on non-delinquent patient accounts.  An early out entity receives the accounts for servicing from the hospital or medical service provider prior to the accounts being in default and does not perform collection services on accounts deemed to be in default.  The early out entity typically services the accounts in the name of the hospital or medical service provider. Based on a plain reading of the above law, Texas likely prohibits early out entities from engaging in EBO services in the name of the hospital or medical service provider.  Read on to learn why.

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Rohit Chopra, Biden's Pick to Lead CFPB, Gets Senate Confirmation Hearing Tomorrow

The Senate Committee on Banking, Housing, and Urban Affairs will conduct a remote hearing tomorrow on the nomination of former Federal Trade Commission (FTC) Commissioner Rohit Chopra to be Director of the Bureau of Consumer Financial Protection. The hearing, which begins at 10:00 AM ET, will be live-streamed and available here. Chopra's hearing will be second, following Gary Gensler's, to be Chair of the Securities and Exchange Commission.

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Yes, Text Messages Are “Calls” Under the TCPA. But Here’s Why You Might Not Want to Concede The Issue Just Yet

So I was reading the decision in Gulden v. Liberty Home Guard Llc, No. CV-20-02465-PHX-JZB, 2021 U.S. Dist. LEXIS 33833 (D. Az.  Feb. 23, 2021) this morning and I just couldn’t get over how bad the Defendant’s argument was. Until it hit me—this may actually be pretty clever.

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What the CFPB’s New Debt Collection Rules Mean for Creditors and First-Party Servicers (sponsored)

The CFPB’s final rules on debt collection issued in October and December 2020 have left creditors and servicers wondering what to do with them. These rules were the result of a 7-year long process and represent the first major rulemaking under the Fair Debt Collection Practices Act (FDCPA) since the law’s inception over 40 years ago. Even with the rules finalized, as described in greater detail below, incoming CFPB leadership has questioned whether the final rules need to be further refined.

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Women in Consumer Finance 2021

6 December 2021 at 10:00 a.m.

Sharpen your leadership skills, expand your professional network and help improve your workplace culture when you attend Women in Consumer Finance 2021 – a virtual and in-person conference and networking experience for ALL women in consumer finance.

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Free Reports and Webinars

from insideARM.com

» Prioritizing Regulation F Changes in Q1 & Q2

» Why Customers Won’t Take Your Call

» Why Agents Fail: A Contact Center Survey for Understanding Mistakes During Calls

» A Summary of Regulation F and Its Changes to the FDCPA

» Secret Sauce: How the Behavior Change Cycle Will Improve Call Center Sales Success

» 8 Requirements Your Payment Provider Must Have in the ARM Industry

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