Student Loan Guarantor Agency Not Liable for Collector’s Alleged TCPA Violations

On February 28, 2017, a federal judge in California dismissed a putative Telephone Consumer Protection Act (TCPA) class action against United Student Aid Funds (USAF) by determining that USAF was not vicariously liable for the acts of collectors that were hired by an independent contractor/servicer. The case is Henderson v. United Student Aid Funds, (Case No. 13-cv-1845, U.S. District Court, ND CA).

Read the Whole Story »

Just Announced: First Party Summit Keynote on Consumer Communication

Drawing on the latest in psychology and neuroscience, customer experience expert Adam Toporek will present practical communication strategies you can use to transform your organization’s customer experience. The First Party Summit is the industry's premiere first party event. Check out our updated agenda and register before prices go up on March 31.

News and Opinion

from insideARM.com

» Student Loan Guarantor Agency Not Liable for Collector’s Alleged TCPA Violations

» These New Innovations Will Change Debt Collection, One Way or the Other

» More Twists and Turns in the Quest to Obtain a Department of Education Contract

» ACA International Files Brief to Provide Unique Perspective in PHH v. CFPB

» House to Begin Debate on Bill to Fix Class Action Litigation

» Offshore Collection Work May Soon Carry New Consequences

» Ensuring Data Cleanliness for Improved ROI Webinar

» FDCPA Caselaw Review for February 2017

» Expanding Your Call Center? 3 Mistakes to Avoid When Negotiating Government Incentives

These New Innovations Will Change Debt Collection, One Way or the Other

A recent blog post from the Federal Trade Commission warns consumers of the latest government imposter scam. The bottom line? They say, if the caller asks for personal information, hang up. This is really good advice if indeed the caller is a scammer. However it also puts another barrier in front of an already difficult-to-bridge conversation between a consumer and a legitimate debt collector. 

Read the Whole Story »

insideARM Jobs

» Debt Recovery Supervisor - KY Higher Education Student Loan Corporation - Louisville, KY

» FACS Manager (Systems Analyst) - AMCOL Systems, Inc. - Columbia, SC

» Collections Vendor Manager - Troy Capital, LLC - Las Vegas, NV

» Collections Specialist - PlusFour, Inc. - Las Vegas, NV

» Business Development Executive - Medical Data Systems, Inc - IL

All Jobs

Free Reports and Webinars

from insideARM.com

» The Right-Party Contact Driver's Manual

» Complete Guide to TCPA and a Compliance Checklist

» IMPROVING COLLECTIONS OPERATIONS with Data-Driven Portfolio Scoring

» What Financial Services Can Teach Hospitals About Collections

» 2015 Cost of Compliance Survey Report

» When David Meets Goliath: How Agencies of All Sizes Use Their Tech to Compete With Larger Market Participants

View all Free Reports and Webinars