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Have You Taken a Moment to Contemplate the Jaw-Dropping Changes Happening in the ARM Industry?

In the newspaper business, a story about a dog biting someone is not always front-page news. The saying goes, a story where a man bites a dog, now that is something that needs to go on the front page. Change may be the one constant that exists in life, but it is jaw-dropping changes that are happening in the accounts receivable management industry as we sit here today. The number of “man bites dog” stories that are occurring at the same time is unprecedented.

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You Need to Know What Your 2020 Was Like to Predict 2021: Start with Your Employees

Honest feedback from employees can help change your organization for the better. But how do you get it?


Best Places to Work in Collections from insideARM can help you with just that. Don't miss your chance to win our annual Best Places to Work in Collections award. Whether you win or not, you can take the feedback and build a stronger organization that gets more clients and attracts better talent. Learn more and register here.
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insideARM is grateful to our 2021 Strategic Supporters:

NCB MRS Crown Asset Management Spring Oaks Capital

Chopra and Slaughter Dissent to FTC's Settlement With Zoom Provides Window to What's Coming

UPDATE: February 3, 2021, at 6:00 PM EST. Zoom contacted us to provide this statement:

“The FTC today confirmed that the settlement we reached last year is now final. The advancements we have made to our platform are well-documented, and we are continuously improving our privacy and security programs to enhance our product. We remain committed to fulfilling the expectations of the millions of people who trust and rely on our platform.”

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What Has Driven the Increase in Complaints to the CFPB and What Should They Do About it?

It’s convenient for consumer groups and legislators to point to the complaint statistics published by the Consumer Financial Protection Bureau to justify the need for increased regulation. As a consumer myself, I appreciate the data-driven approach. But since the seven-years-in-the-making debt collection rule is now under scrutiny, it’s worth taking a look at the numbers. What they show me is the clear need to focus on three areas.

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More Growth at Velo Law

GRAND RAPIDS, Mich. -- Velo Law announced today a long-awaited merger with the law firm of VanHattum & Associates.  Velo Law, a leading collection agency and law firm operating in Michigan, Ohio, Indiana, and Montana, continues to expand serving the accounts receivable needs of businesses in key industries.

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Universal Fidelity's Jessica Hearn Named Majority Owner and CEO

KATY, Texas -- Universal Fidelity LP (UFLP) is proud to announce Jessica Hearn as majority owner and CEO.  We are pleased that UFLP is now certified as a Women-Owned Small Business by the Small Business Administration (SBA) under the WOSB program. UFLP is celebrating 30 years in the accounts receivable management (ARM) and call center industry this February. 

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“You Hurt My Feelings!” An Examination of Emotional Distress Damages under the FDCPA

In December 2020, the United States Court of Appeals for the Seventh Circuit issued six opinions addressing Article III standing issues related to violations alleged under the Fair Debt Collection Practices Act (“FDCPA”). These opinions revisit the Supreme Court’s decision in Spokeo, Inc. v. Robins and clarify that a plaintiff in an FDCPA case is required to provide proof of a concrete injury in fact to establish Article III standing.

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Women in Consumer Finance 2021

6 December 2021 at 10:00 a.m.

Sharpen your leadership skills, expand your professional network and help improve your workplace culture when you attend Women in Consumer Finance 2021 – a virtual and in-person conference and networking experience for ALL women in consumer finance.

Event Details »