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Washington State's Temporary WFH Rules for Collection Agencies Are Now Permanent: What You Need to Know

On 15 February, Washington State finalized its permanent work from home rules for the collection industry. They are effective immediately, and require collection agencies licensed in Washington to take certain actions.

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Secret Sauce: How the Behavior Change Cycle Will Improve Call Center Sales Success

Companies invest millions each year to optimize their call center sales and collections processes and results, yet research shows that many collections agents are not actually doing the basic things all these carefully crafted workflows expect them to do. In this new, free whitepaper from VoiceOps, learn about 5 key steps you can use right now to improve adherence to your collections process across your call center floor and boost your sales. Get the insight you need right now.
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insideARM is grateful to our 2021 Strategic Supporters:

NCB MRS Crown Asset Management Spring Oaks Capital

Framing the Discussion of the Role of Consumer Financial Services

A financial services system must work for everyone. But how is that goal achieved? In 1968, President Johnson formed the National Commission on Consumer Finance (NCCF) which later issued a report in 1972 with recommendations of ways to change and improve a growing consumer financial services industry. Over fifty years later, the Consumer Financial Protection Bureau (CFPB) formed a Task Force on Federal Consumer Financial Law.

The Task Force was charged with putting together a report which would offer recommendations to meaningfully improve consumer protections and the financial marketplace.

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eCollections Debt Management Platform Announces New Business Import Tool

ADDISON, Texas -- Sentinel Development Solutions is pleased to announce the release of eImport™, our new import tool that provides eCollections™ customers with a powerful new way to accept and prepare new business for collection/recovery activity. With an advanced, intuitive interface, eImport™ gives operations the ability to easily and quickly add new business and performs advanced functions like duplicate checking/matching and validation as well as advanced automation. “Powerful control over data is a key component for modern collections operations”, says Tim Cain, CEO of Sentinel.  “Our customers are reporting fantastic results with eImport™. They love it and that’s why we’re in business – to provide technology that brings real and immediate value and that keeps our customers on the leading edge of technology.”

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Alec Tilley Joins MRS as SVP Strategy & Operations

CHERRY HILL, N.J. -- MRS is pleased to welcome Alec Tilley to the company full time as Senior Vice President of Strategy and Operations. Alec has a long history of success in our industry with over 12 years at ARS and Encore Capital prior to starting his consulting company. Previously, Alec was working with MRS as a consultant to assist with onboarding new clients. Alec will be leading a newly formed team that focuses on analytics, contact management, and letter strategies. Alec’s knowledge and skills pair perfectly with MRS's values and vision and the company believes his transition will be a seamless one.

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Glidden Joins Credit Service Company Leadership Team

COLORADO SPRINGS, Colo.  -- Credit Service Company (CSC) is pleased to announce that Terry Glidden recently joined its Leadership Team as Director of IT and Analytics. In addition to heading the IT Department, Glidden provides leadership and helps drive decisions related to change management and data analysis.

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TSI Training Program Ranks Best in ARM Industry and in Top 10 Worldwide

LAKE FOREST, Ill. – Transworld Systems Inc. (TSI), a leader in the accounts receivable management (ARM) industry, was recently awarded the highest rank for the ARM industry and in the top 10 on Training magazines’ List of Top 100 Organizations, which includes Fortune 500 companies worldwide. The TSI Training Program was ranked as the 9th best training and development program in the world, recognized in 2020 for its steadfast dedication to continuous employee learning and development; its agility and innovation in delivering its training in response to the pandemic; and its passionate commitment to the current and future success of its people. TSI is honored to be included in the top 10 awardees.

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Women in Consumer Finance 2021

6 December 2021 at 10:00 a.m.

Sharpen your leadership skills, expand your professional network and help improve your workplace culture when you attend Women in Consumer Finance 2021 – a virtual and in-person conference and networking experience for ALL women in consumer finance.

Event Details »