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What You Must Consider if You're Going to Be an Innovator in the ARM Industry

“Innovation” as a concept can be unnecessarily intimidating. To many, it suggests an uncomfortable sense of ambiguity and white space. In fact, nearly all great examples of innovation follow specific fact patterns and behaviors like discipline, thoughtfulness, designed failure, analytic rigor, and patience. The “big bang” innovation is extremely rare. As one simple example, Thomas Edison was fired from his first two jobs (!) and withstood roughly 1,000 unsuccessful attempts at creating the light bulb before he actually figured it out.

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New: A Guide to Recent CFPB Rule Changes

Looking for an easy, digestible summary of new debt collection rules issued by the CFPB? You found it. With this new guide from TCN, you can quickly brush up on the recent compliance clarifications and make sure your contact center is on track. Learn about 7 Calls in 7 Days, Limited-Content Messages, Retaining Compliance Records, and Email and Text Messaging. Get the guide right here.
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NCB MRS Crown Asset Management Spring Oaks Capital

Is This the End of Credit Reporting for Debt Collectors?

Since December 1, 2004, the Fair Credit Reporting Act (“FCRA”) has required financial institutions that extend credit and furnish information to a consumer reporting agency (“CRA”) to provide notice to the customer prior to, or no later than thirty days after, furnishing negative information about the customer. 15 U.S.C. § 1681s-2(a)(7)(A)(i). Because debt collectors do not extend credit to customers, they have not been subjected to this notice requirement. As a result, some debt collectors furnish collection information about a debt to CRAs without first providing notice to the consumer.  However, pursuant to the recent debt collection final rule issued by the Consumer Financial Protection Bureau (“CFPB”), debt collectors may now be required to first provide notice.

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Virginia Expected to Become the Second State to Pass a CCPA

After over a year of studying California’s Consumer Privacy Act and its impact, Virginia is poised to be the second state to pass its own version – to be known as the Consumer Data Protection Act (CDPA),[1] with an expected effective date of January 1, 2023.  A handful of other states have similar bills pending at this time.  Virginia’s law, like California’s, authorizes the Commonwealth of Virginia’s Attorney General to be its enforcer. Unlike California’s CCPA, Virginia’s law expressly prohibits lawsuits by private individuals.

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Crown Asset Management Announces 2020 Firm and Agency of the Year Award Recipients

DULUTH, Ga. -- Crown Asset Management, LLC is pleased to announce the recipients of the 2020 Firm and Agency of the Year Awards. Two exceptional companies are recognized each year for their significant commitment to compliance and dedication to receivables industry standards. Superlative RM is selected as 2020 Agency of the Year and Gordon, Aylworth and Tami, P.C. as 2020 Firm of the Year.

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NCB Management Services, Inc. Hires Robert Russo as VP of Business Development

TREVOSE, Pa. -- NCB Management Services, Inc. has hired Robert Russo as Vice President of Business Development. In this role, he will lead the company’s national sales and marketing activities. Mr. Russo will work closely with NCB’s President and CEO, Ralph Liberio, and NCB’s Chief Operating Officer, Greg Beer to further advance NCB’s reputation as an industry leader in receivables management.

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F.H. Cann and Associates Proud to Assist in Covid Response

NORTH ANDOVER, Mass. -- F.H. Cann and Associates (FHC), a woman-owned and family-run Massachusetts business for more than 20 years, is proud to mark its first full week of successfully assisting government officials and private partners respond to the COVID-19 public health emergency, and of the aggressive response by our employees in rallying to the cause.

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Women in Consumer Finance 2021

6 December 2021 at 10:00 a.m.

Sharpen your leadership skills, expand your professional network and help improve your workplace culture when you attend Women in Consumer Finance 2021 – a virtual and in-person conference and networking experience for ALL women in consumer finance.

Event Details »