Essential headlines, new reports, and best practices from insideARM.com. Got this from a friend?
Subscribe to the ARM Insider
insideARM ARM Insider

Virginia Expected to Become the Second State to Pass a CCPA

After over a year of studying California’s Consumer Privacy Act and its impact, Virginia is poised to be the second state to pass its own version – to be known as the Consumer Data Protection Act (CDPA),[1] with an expected effective date of January 1, 2023.  A handful of other states have similar bills pending at this time.  Virginia’s law, like California’s, authorizes the Commonwealth of Virginia’s Attorney General to be its enforcer. Unlike California’s CCPA, Virginia’s law expressly prohibits lawsuits by private individuals.

Read the Whole Story »


Secret Sauce: How the Behavior Change Cycle Will Improve Call Center Sales Success

Companies invest millions each year to optimize their call center sales and collections processes and results, yet research shows that many collections agents are not actually doing the basic things all these carefully crafted workflows expect them to do. In this new, free whitepaper from VoiceOps, learn about 5 key steps you can use right now to improve adherence to your collections process across your call center floor and boost your sales. Get the insight you need right now.
ADVERTISEMENT
Advertisement

insideARM is grateful to our 2021 Strategic Supporters:

NCB MRS Crown Asset Management Spring Oaks Capital

Crown Asset Management Announces 2020 Firm and Agency of the Year Award Recipients

DULUTH, Ga. -- Crown Asset Management, LLC is pleased to announce the recipients of the 2020 Firm and Agency of the Year Awards. Two exceptional companies are recognized each year for their significant commitment to compliance and dedication to receivables industry standards. Superlative RM is selected as 2020 Agency of the Year and Gordon, Aylworth and Tami, P.C. as 2020 Firm of the Year.

Read the Whole Story »


NCB Management Services, Inc. Hires Robert Russo as VP of Business Development

TREVOSE, Pa. -- NCB Management Services, Inc. has hired Robert Russo as Vice President of Business Development. In this role, he will lead the company’s national sales and marketing activities. Mr. Russo will work closely with NCB’s President and CEO, Ralph Liberio, and NCB’s Chief Operating Officer, Greg Beer to further advance NCB’s reputation as an industry leader in receivables management.

Read the Whole Story »


ADVERTISEMENT
Advertisement

F.H. Cann and Associates Proud to Assist in Covid Response

NORTH ANDOVER, Mass. -- F.H. Cann and Associates (FHC), a woman-owned and family-run Massachusetts business for more than 20 years, is proud to mark its first full week of successfully assisting government officials and private partners respond to the COVID-19 public health emergency, and of the aggressive response by our employees in rallying to the cause.

Read the Whole Story »


The Latest Developments in the World of Call Delivery

A lot has happened in the call delivery world in the last year. Here is my attempt to weave together the developments and put them in context.

Read the Whole Story »


Coast Wins Training Top 100 Award

GENESEO, N.Y. – Coast Professional, Inc. (Coast) was recently awarded a Training Top 100 Award from Training Magazine. The Training Top 100 Awards recognize organizations with the most successful learning and development programs in the world. The awards rank companies’ excellence in employer-sponsored training programs using both quantitative and qualitative scoring methods. This is Coast’s second award from Training Magazine; the company received a Training Top 125 award in 2020.

Read the Whole Story »


ADVERTISEMENT
Advertisement

Women in Consumer Finance 2021

6 December 2021 at 10:00 a.m.

Sharpen your leadership skills, expand your professional network and help improve your workplace culture when you attend Women in Consumer Finance 2021 – a virtual and in-person conference and networking experience for ALL women in consumer finance.

Event Details »