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The Latest Developments in the World of Call Delivery

A lot has happened in the call delivery world in the last year. Here is my attempt to weave together the developments and put them in context.

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New survey report: Why customers won’t take your call and what you can do about it

Outbound calling is under siege from a range of threats. In this new report from Neustar, find out what those threats are and how enhanced customer experience and operational efficiency can counter them.  For this report, Neustar partnered with Forrester Consulting to survey hundreds of executives responsible for outbound calling. Find out what Forrester learned about their outbound calling programs and get the practical steps you can take to improve your outbound calling. Learn more.
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insideARM is grateful to our 2021 Strategic Supporters:

NCB MRS Crown Asset Management Spring Oaks Capital

Coast Wins Training Top 100 Award

GENESEO, N.Y. – Coast Professional, Inc. (Coast) was recently awarded a Training Top 100 Award from Training Magazine. The Training Top 100 Awards recognize organizations with the most successful learning and development programs in the world. The awards rank companies’ excellence in employer-sponsored training programs using both quantitative and qualitative scoring methods. This is Coast’s second award from Training Magazine; the company received a Training Top 125 award in 2020.

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Quick Update - When Will the Supreme Court Rule in Facebook's TCPA ATDS Challenge?

I have noticed a ton of traffic on TCPAWorld.com being driven by search terms related to the Facebook SCOTUS appeal recently, with a lot of you (and randos on google) asking “when will the Supreme Court decide Facebook?” or “when will the Supreme Court rule on the TCPA ATDS definition?”

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2021 Officers & Directors Elected to Lead Receivables Management Association International

SACRAMENTO, Calif.  – Members of Receivables Management Association International (RMAI) elected Officers and Directors to its Board for 2021. Due to the pandemic which created so much uncertainty and program cancellation, all 2020 officers will be serving in their same positions for 2021. Of the ten-member Board, nine are continuing service from the previous year. The 2021 Officers and Directors are:

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At Least One Carrier Now Expressly Prohibits Debt Collection Text Campaigns

The accounts receivable management (ARM) industry learned some new terms just a few years ago: call blocking and call labeling. This year, the new term you need to be aware of is “text blocking.” It seems that at least one major carrier has declared debt collection texts off-limits, regardless of procedures or level of compliance.

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Groups Seek "Correction" of FCC Decision on TCPA Exemptions for Certain Informational Calls to Residences

As TCPAWorld previously reported, the Federal Communications Commission (FCC) may have unintentionally expanded prior express written consent requirements when it recently codified certain Telephone Consumer Protection Act (TCPA) exemptions for informational prerecorded or artificial voice calls to residential lines and imposed number limits and opt-out requirements. https://tcpaworld.com/2021/01/18/written-consent-required-for-informational-calls-how-the-fccs-recent-tcpa-ruling-may-have-unintentionally-expanded-pewc-requirements/

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Women in Consumer Finance 2021

6 December 2021 at 10:00 a.m.

Sharpen your leadership skills, expand your professional network and help improve your workplace culture when you attend Women in Consumer Finance 2021 – a virtual and in-person conference and networking experience for ALL women in consumer finance.

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