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At Least One Carrier Now Expressly Prohibits Debt Collection Text Campaigns

The accounts receivable management (ARM) industry learned some new terms just a few years ago: call blocking and call labeling. This year, the new term you need to be aware of is “text blocking.” It seems that at least one major carrier has declared debt collection texts off-limits, regardless of procedures or level of compliance.

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New Survey Report: Which Factors Matter Most in Agent Success?

A new survey report reveals how collectors can collect more and explains what prevents better agent performance. In this new report from Balto Technologies, find out which factors inhibit agent success most. Here's a hint - it's not lack of training. On behalf of Balto, Centiment surveyed over 1,000 contact center agents to find out how contact centers, call centers, and agencies can take concrete steps to optimize agent performance. Get the results and the insight in this new, free report. Learn more.
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insideARM is grateful to our 2021 Strategic Supporters:

NCB MRS Crown Asset Management Spring Oaks Capital

Groups Seek "Correction" of FCC Decision on TCPA Exemptions for Certain Informational Calls to Residences

As TCPAWorld previously reported, the Federal Communications Commission (FCC) may have unintentionally expanded prior express written consent requirements when it recently codified certain Telephone Consumer Protection Act (TCPA) exemptions for informational prerecorded or artificial voice calls to residential lines and imposed number limits and opt-out requirements. https://tcpaworld.com/2021/01/18/written-consent-required-for-informational-calls-how-the-fccs-recent-tcpa-ruling-may-have-unintentionally-expanded-pewc-requirements/

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CFPB Acting Director Highlights Complaint Response in Message to Consumer Education

Acting Consumer Financial Protection Bureau (CFPB) Director Dave Uejio made his third stop in his tour to re-set priorities with each division of the agency. First, he shared a new direction with employees in the Supervision, Enforcement, and Fair Lending (SEFL) division. Then, he asked Research, Markets, and Regulations' (RMR) to explore options for preserving the status quo with respect to the debt collection rule. Yesterday he announced that he met with staff from the Division of Consumer Education and External Affairs (CEEA), and reinforced his priorities of supporting those affected by Covid-19, and addressing racial equity. One particular tool he intends to focus on is consumer complaints and said data shows that some companies have been lax in their response.

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4 Lessons From the CFPB's Supervisory Highlights Covid-19 Edition

Covid created a need for the Bureau to measure and monitor real-time activity in a rapidly changing marketplace.  The Bureau filled that need by initiating a new supervisory approach for gathering real-time information called Prioritized Assessments, which are “higher-level,” targeted inquires to companies perceived to have a greater potential for exposing consumers to risk due to the pandemic.  Prioritized Assessments enabled the Bureau to obtain a lot of information from a wide range of entities quickly.

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Federal Student Loan Forgiveness Might Be Needed, But How About Solving the Underlying Problem?

We need a comprehensive solution to the $1.5 trillion student debt problem and not a rush to forgiveness that is both unfair and places a huge burden on taxpayers.

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Can We Say Goodbye to Six-Figure Emotional Distress Jury Awards? The Future of Actual Damages Awards in Light of the Seventh Circuit’s Standing Decisions

Imagine you are a juror selected to sit for a case in which the plaintiff contends that the defendant debt collector violated certain provisions of the Fair Debt Collection Practices Act (“FDCPA”).  You and your fellow jurors find that the plaintiff established a prima facie case for a violation of the FDCPA and that the debt collector is liable to the plaintiff.  The judge then provides you with the following jury instruction:

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Women in Consumer Finance 2021

6 December 2021 at 10:00 a.m.

Sharpen your leadership skills, expand your professional network and help improve your workplace culture when you attend Women in Consumer Finance 2021 – a virtual and in-person conference and networking experience for ALL women in consumer finance.

Event Details »