Essential headlines, new reports, and best practices from insideARM.com. Got this from a friend?
Subscribe to the ARM Insider
insideARM ARM Insider

4 Lessons From the CFPB's Supervisory Highlights Covid-19 Edition

Covid created a need for the Bureau to measure and monitor real-time activity in a rapidly changing marketplace.  The Bureau filled that need by initiating a new supervisory approach for gathering real-time information called Prioritized Assessments, which are “higher-level,” targeted inquires to companies perceived to have a greater potential for exposing consumers to risk due to the pandemic.  Prioritized Assessments enabled the Bureau to obtain a lot of information from a wide range of entities quickly.

Read the Whole Story »


Secret Sauce: How the Behavior Change Cycle Will Improve Call Center Sales Success

Companies invest millions each year to optimize their call center sales and collections processes and results, yet research shows that many collections agents are not actually doing the basic things all these carefully crafted workflows expect them to do. In this new, free whitepaper from VoiceOps, learn about 5 key steps you can use right now to improve adherence to your collections process across your call center floor and boost your sales. Get the insight you need right now.
ADVERTISEMENT
Advertisement

insideARM is grateful to our 2021 Strategic Supporters:

NCB MRS Crown Asset Management Spring Oaks Capital

Federal Student Loan Forgiveness Might Be Needed, But How About Solving the Underlying Problem?

We need a comprehensive solution to the $1.5 trillion student debt problem and not a rush to forgiveness that is both unfair and places a huge burden on taxpayers.

Read the Whole Story »


Can We Say Goodbye to Six-Figure Emotional Distress Jury Awards? The Future of Actual Damages Awards in Light of the Seventh Circuit’s Standing Decisions

Imagine you are a juror selected to sit for a case in which the plaintiff contends that the defendant debt collector violated certain provisions of the Fair Debt Collection Practices Act (“FDCPA”).  You and your fellow jurors find that the plaintiff established a prima facie case for a violation of the FDCPA and that the debt collector is liable to the plaintiff.  The judge then provides you with the following jury instruction:

Read the Whole Story »


ADVERTISEMENT
Advertisement

Coast Receives 2021 Top Workplaces USA Recognition

GENESEO, N.Y. – Coast Professional, Inc. (Coast) is proud to announce it was recently named a 2021 Top Workplaces USA finalist. The Top Workplaces USA awards celebrate nationally recognized companies that prioritize a “people-centered culture.” The award is administered and launched by research partner Energage, LLC, an industry leader in employee engagement and recognition.

Read the Whole Story »


Calling Balls and Strike on the Debt Collection Rule

Georgetown Professor Adam Levitin stops by Clark Hill’s Credit Eco to Go to provide his objective perspective on the CFPB's Final Debt Collection Rule. 

Read the Whole Story »


Debt Collection Fintech InDebted Completes Acquisition to Enter U.S. Market & Announces Key Executive Hires

SYDNEY, Australia –– InDebted, the Sydney headquartered fintech that specializes in digital debt collection for unsecured consumer debt, today announced that it has acquired Delta Outsource Group Inc. (Delta) in the USA to launch its product and service into the American market, and hired three key executives to help globally scale InDebted.

Read the Whole Story »


ADVERTISEMENT
Advertisement

Women in Consumer Finance 2021

6 December 2021 at 10:00 a.m.

Sharpen your leadership skills, expand your professional network and help improve your workplace culture when you attend Women in Consumer Finance 2021 – a virtual and in-person conference and networking experience for ALL women in consumer finance.

Event Details »