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CFPB Taskforce Report (Part 2): The 19 Focus Areas and 102 Recommendations of Volume 2

Volume II of the Consumer Financial Protection Bureau's (CFPB or Bureau) Taskforce on Federal Consumer Financial Law Report contains 102 of the Taskforce's recommendations, arranged alphabetically into 19 areas. At 100 pages, it's a brisker read than Volume I, which clocked in at 600 pages. We'll look at each topic and cover the highlights.

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Secret Sauce: How the Behavior Change Cycle Will Improve Call Center Sales Success

Companies invest millions each year to optimize their call center sales and collections processes and results, yet research shows that many collections agents are not actually doing the basic things all these carefully crafted workflows expect them to do. In this new, free whitepaper from VoiceOps, learn about 5 key steps you can use right now to improve adherence to your collections process across your call center floor and boost your sales. Get the insight you need right now.



CFPB Taskforce Report (Part 1): A Deep Dive Into the 4 Main Debt Collection-Related Topics of Volume 1

Yesterday, the Consumer Financial Protection Bureau (CFPB) released the report issued by its Taskforce on Consumer Financial Law. The report consists of two volumes and clocks in at 700 pages combined. Volume 1 consists of a scholarly analysis of the consumer financial law sphere, while Volume 2 focuses on 100 recommendations that the Taskforce makes to the Bureau's Director. Debt collection makes an appearance in Volume 1, but none of the recommendations specifically focus on debt collection. However, some of the recommendations might be of interest to industry members. Over the next two days, we'll provide detailed summaries of related sections. Below we discuss the four major areas where debt collection appears in Volume 1. Tomorrow in Part 2, we'll go over the related recommendations.

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WATCH REPLAY: Legal Advisory Board's Analysis of the CFPB New Rules

Join members of insideARM's Consumer Relations Consortium's Legal Advisory Board as they explain the legal ramifications of the CFPB's New Rules for Debt Collection, and their participation in crafting a response to the Notice of Proposed Rulemaking.

Our panel for this webinar:

- Katie Neill, insideARM

- Leslie Bender, Clark Hill

- Stefanie Jackman, Ballard Spahr

- Joann Needleman, Clark Hill

- John Rossman, Moss & Barnett

Watch Replay Now »

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