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2020: What’s on the Horizon for the Debt Collection Industry

The debt collection industry is set to have a busy year adjusting to several “new normals” that are either already at its doorstep or are making their way over. Last year saw a lot of groundwork laid for new laws and regulations that will impact how debt collectors conduct business, and these new requirements will come to fruition in 2020. Below are five key items that 2020 has in store for the industry.

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NEW for 2020: join the sharpest minds in credit and collections strategy and experience the newest in industry tech live on-stage.

June 10-12 in Austin, TX. At iA Strategy & Tech, you'll hear from credit and collections strategy experts with the broadest, most data-informed and practical points-of-view, plus you'll get to vet innovative, applicable new technology - all in one place. Register today.

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You Oughta Know, 6 January 2020

Welcome to You Oughta Know, a collection of links from around the internet that you should probably know about.

  • CFPB Releases Special Edition of Supervisory Highlights on Consumer Reporting. "In December 2019, the Consumer Financial Protection Bureau (CFPB) – which helps businesses comply with Federal consumer financial law – released its Second Special Edition of Supervisory Highlights on Consumer Reporting that examined the areas of consumer reporting and furnishing of information to “consumer reporting companies (CRCs)” pursuant to the Fair Credit Reporting Act (FCRA) and Regulation V." (ESR)
  • Holiday debt could take years to pay off. "In the few short weeks leading up to the holidays, Americans went all out on spending. It will take much, much longer to pay it off." (CNBC)
  • Four ways remote workers can prevent security breaches. "There’s been a significant increase in the number of people working remotely in 2019, according to a special analysis done by FlexJobs and Global Workplace Analytics. In fact, 80% of U.S. workers say they would turn down a job that did not offer remote working capabilities. However, the rise in remote workforce arrangements also comes with an increased risk of data security incidents." (Fast Company)


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Women in Consumer & Commercial Finance Conference 2020

2 December 2020

Sharpen your leadership skills, expand your professional network and help improve your workplace culture when you attend Women in Consumer & Commercial Finance – a conference and networking event for ALL women in consumer & commercial finance.

Event Details »


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