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A Review of 2020 FDCPA and TCPA Opinions from the Second Circuit

The Second Circuit was relatively quiet when it came to the Fair Debt Collection Practices Act (FDCPA) and the Telephone Consumer Protection Act (TCPA) in 2020, but when it did issue opinions, several were quite impactful in our industry. Most significant was its decision to side with the Ninth Circuit and its broad interpretation of an automatic telephone dialing system which likely helped set the stage for the Supreme Court to resolve the split in 2021.  The following is a chronological report of the Second Circuit’s opinions in FDCPA and TCPA cases.

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Secret Sauce: How the Behavior Change Cycle Will Improve Call Center Sales Success

Companies invest millions each year to optimize their call center sales and collections processes and results, yet research shows that many collections agents are not actually doing the basic things all these carefully crafted workflows expect them to do. In this new, free whitepaper from VoiceOps, learn about 5 key steps you can use right now to improve adherence to your collections process across your call center floor and boost your sales. Get the insight you need right now.



California's Mini-CFPB and Expanded Consumer Protection Laws Are Here

The time has finally come. After the governor's approval of California's Debt Collection Licensing Act and the California Consumer Financial Protection Law back in September, California's new mini-CFPB—now called the Department of Financial Protection and Innovation (DFPI)—is officially in business. And, from the sound of it, DFPI intends to hit the ground running.

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WATCH REPLAY: Legal Advisory Board's Analysis of the CFPB New Rules

Join members of insideARM's Consumer Relations Consortium's Legal Advisory Board as they explain the legal ramifications of the CFPB's New Rules for Debt Collection, and their participation in crafting a response to the Notice of Proposed Rulemaking.

Our panel for this webinar:

- Katie Neill, insideARM

- Leslie Bender, Clark Hill

- Stefanie Jackman, Ballard Spahr

- Joann Needleman, Clark Hill

- John Rossman, Moss & Barnett

Watch Replay Now »

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