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How the iA Innovation Council Partnered with Georgetown University to Solve an Industry Problem

In early 2018 iA Innovation Council leadership conducted 17 hours of interviews with the group’s members to define technology challenges causing significant friction, cost, and delay in the debt collection process. One of the top four that emerged was the high cost of on-boarding new clients driven by the lack of data interoperability.

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Omni-Channel Collections is here! Are you ready?

Omni-Channel Collections is here, are you ready? According to Telrock, an emerging leader in collection platform technology, more than two-thirds of those organizations collecting on consumer credit debt are not ready. Many of the legacy collection software platforms in use today are outmoded and were never designed to fully support omni-channel collections. In this article, learn about what features and functions a collection system must provide in order to properly support omni-channel collections, and how modern collection software are able to help drive overall better collections results through seamlessly integrated multi-channel communications, automated omni-channel orchestration, and frictionless customer engagement across channels.

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You Oughta Know, 10 December 2019

Welcome to You Oughta Know, a collection of links from around the internet that you should probably know about.

  • More HIPAA Enforcement: Skip the Trust Part and Just Verify. "For any organization that is responsible for mailing information to consumers, take note of the recent HIPAA enforcement action in the MidAtlantic. In this instance the ordinary task of sending out bills to patients – but accidentally mixing up patients’ billing statements and mailing labels — led to a fine of over $2 million against a large MidAtlantic health system." (Accounts Recovery)
  • Justices Set Early Clock for Debt Collection Cases. "The justices backed a shorter statute of limitations period for Fair Debt Collection Practices Act cases, saying that the one-year period begins to run when the violation occurred, not when it was discovered." (Bloomberg)
  • IRS Private Debt Collection Plan Working, Sen. Grassley Says. "The Internal Revenue Service's private debt collection program generated more than $147 million in revenue in fiscal year 2019, an indication the public-private partnership is strengthening the agency's collection practices." (Law360)


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iA Strategy & Tech

10 June 2020 at 06:00 p.m.

Join the sharpest minds in credit and collections strategy. Experience the newest in industry tech live on-stage.

Event Details »


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