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The End of an Era: ED Officially Ends all Collection Agency Contracts; Recalls Accounts

We’ve officially reached the end of an era. The Department of Education private debt collection contract is over. Large companies, small companies, all of them. According to sources, during a meeting that was held yesterday with the remaining Private Collection Agencies (PCAs), all accounts were recalled and contracts were terminated. This brings to a close a decades-long chapter that included the rise and fall of companies and jobs, and that was fraught with shifting policy, litigation and controversy almost from the start.

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Executive Q&A: An Interview with Collaborationroom.AI Founder Sameer Maini

In this episode of Executive Q&A, Erin Kerr interviews Sameer Maini about his new venture, Collaborationroom.ai, and how he’s seeking to change the way call center agents work from home. Watch Erin’s conversation with Sameer, or read it below.

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Neustar and MRS Implement Phone Intelligence and Email Verification To Optimize CFPB-Compliant Outreach

RESTON, Va. --  MRS BPO LLC, a leading provider of services to the accounts receivables management industry, has adopted Neustar Inc. contact intelligence solutions to improve its omnichannel outreach strategy – increasing right-party contact rates, reducing operational costs and maintaining compliance in the forthcoming CFPB Regulation F environment.

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OSHA Releases COVID-19 Emergency Temporary Standard on Vaccination and Testing

On Nov. 4, the Occupational Safety and Health Administration (“OSHA”) released its highly anticipated COVID-19 Vaccination Emergency Temporary Standard (“ETS”). The ETS is effective immediately upon publication in the Federal Registrar, which is scheduled for tomorrow. Unless otherwise stated below, the ETS compliance requirements take effect 30 days after such publication. Employers covered by the standard must develop, implement, and enforce a mandatory COVID-19 vaccination policy, with the exception of employers that instead adopt a policy requiring employees to either get vaccinated or choose to undergo regular COVID-19 testing and wear a face covering at work in lieu of vaccination.

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CFPB Names New Chiefs for Supervision and Enforcement Positions

On October 29, 2021, The Consumer Financial Protection Bureau (CFPB) issued a press release naming Lorelei Salas as Assistant Director for the Office of Supervision Policy and Eric Halperin as Assistant Director for the Office of Enforcement.

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The FCC’s New Recycled Number Spotting Database is Live—Here’s How to Use It

Its odd to think I’ve been talking about this for nearly three years.

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Women in Consumer Finance 2021

6 December 2021 at 02:45 p.m.

Sharpen your leadership skills, expand your professional network and help improve your workplace culture when you attend Women in Consumer Finance 2021 – a conference and networking experience for ALL women in consumer finance.

Event Details »