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Compliance From the Top Down: An Interview with TCN

The last two years have affected a lot of change in the call center industry. Working from home has been normalized, consumers are demanding more flexible contact methods, and tax-time hasn’t been the dependable boon it’s been in the past.

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New Insight Guide: 10 Steps to Drive More Profitable Collections Operations

To get your organization operating at optimal performance, you need a course of action. TransUnion experts have compiled their decades of experience in the collections industry to make it easy on you. In this new guide you'll learn 10 critical steps to implementing a data-driven recovery strategy that will positively affect your entire collections operation.


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insideARM is grateful to our 2022 Strategic Supporters:

NCB Crown Asset Management Spring Oaks Capital TransUnion Provana

National Creditors Bar Association, President Steve Markoff, Swear in New Board at Tampa Conference

SARASOTA, Fla. -- The National Creditors Bar Association (NCBA) held its annual Fall Conference in Tampa, FL October 26-28th with more than 800 attendees.  Steve Markoff of Markoff Law LLC, Chicago, IL, continues his term as President of NCBA and swore in new officers to its Board of Directors including President-Elect Barbara Nilsen of Blitt & Gaines, P.C., Vernon Hills, IL, who will become President next October, 2023.  The full list of NCBA Board members can be found on the NCBA website.

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CFPB Responds to Fifth Circuit Ruling that its Funding Mechanism is Unconstitutional

The CFPB has told two courts, an Illinois federal district court and the Ninth Circuit, that the Fifth Circuit panel decision holding that the Bureau’s funding mechanism is unconstitutional is “neither controlling nor correct” and “mistaken.”

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Whitney Carpenter Announced as Vice President of Operations at Absolute Resolutions Corp.

BLOOMINGTON, Minn. -- Absolute Resolutions Corp. (“ARC”), headquartered in Bloomington, MN, announced today that Whitney Carpenter has been promoted to the role of Vice President of Operations.

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Defeating Credit Repair Organizations - Recent Win in FL Case Highlights Successful Strategies

In a clear rebuke of a credit repair organization’s tactics, a judge in the Middle District of Florida said the Fair Debt Collection Practices Act (“FDCPA”) cannot be weaponized against a debt collector for declining to participate in a scam. The “scam” in this case was a letter sent to the debt collector by the credit repair organization, Credit Repair Lawyers of America (CRLA).

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Phin Solutions Welcomes Bob Schofield to the Leadership Team as their new SVP of Business Development

RAMSEY, Minn. -- Phin Solutions, LLC an information services company in the Accounts Receivable Management industry, announced today that Robert “Bob” Schofield has joined the Phin Solutions team as their Senior Vice President of Business Development.

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Complete Guide to Risk and Gap Assessments - Part 5: Maintain Your Progress - Don’t Skip the Audit

29 November 2022 at 02:00 p.m.

Concluding a risk and gap assessment is something to celebrate. They are a lot of work. Full stop. However, if you don’t set up a proper auditing plan, you’ll need to perform another risk and gap assessment sooner rather than later. A robust auditing procedure that includes remediation plans and keeping your C-suite informed will allow you to build off your recent analysis, so you won’t have to do another one before you know it.

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