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The Tides are Turning: Recent Trends in FDCPA Standing

After the U.S. Supreme Court decided Spokeo in 2016, there was an unfulfilled moment of hope. Defendants in Fair Debt Collection Practices Act (FDCPA) cases would file motions to dismiss based on lack of standing only for the courts to repeatedly deny those motions. Spokeo required that plaintiffs prove their injury is concrete and particularized, but courts followed a pattern of finding that statutory damages — such as the ones permitted through the FDCPA — were concrete enough. It took a few years, but the winds are now blowing in the other direction and a new trend is emerging: a no harm, no foul approach to FDCPA standing.

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Secret Sauce: How the Behavior Change Cycle Will Improve Call Center Sales Success

Companies invest millions each year to optimize their call center sales and collections processes and results, yet research shows that many collections agents are not actually doing the basic things all these carefully crafted workflows expect them to do. In this new, free whitepaper from VoiceOps, learn about 5 key steps you can use right now to improve adherence to your collections process across your call center floor and boost your sales. Get the insight you need right now.
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The Battle is Over: ACA International v. Mass. AG COVID-19 Collection Call Ban Lawsuit Dismissed

When the COVID-19 pandemic started, many regulators — both state and federal — enacted measures to help consumers who were impacted by the sudden shift in their financial outlook. Massachusetts' Attorney General Maura Healey took what many consider an overzealous approach by prohibiting outbound collection calls during the pendency of the pandemic. In response, ACA International filed a lawsuit and sought an injunction against this order. Early on in the case, the judge granted ACA's request for a preliminary injunction to bar the AG's office from enforcing the emergency order while the full case on the merits is heard. The court based its decision on the grounds that the emergency order violates the First Amendment. The case that started with a bang has now gone quietly into the night, as a very brief court filing from today indicates that the parties have settled and the case is now dismissed.

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2020 In Review: Federal and State Activity in Consumer Debt Collection Regulation

During what was an extraordinary and difficult year, there was an abundance of activity at the state and federal levels and a good deal of it was driven by the present COVID-19 pandemic. Here is my take on some of the most significant regulatory activities from the past year in consumer debt collection that will continue to impact both consumers and creditors in the years to come.

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Attunely Earns Recognition on Built In’s Best Places to Work, Best Small Places to Work, and Best Paying Companies in Seattle

SEATTLE, Wash. -- Built In today announced that Attunely Inc. was honored in its 2021 “Best Places To Work” Awards. Specifically, Attunely earned a recognition for Best Places to Work (#40 of 100), Best Small Places to Work (#7 of 50), and Best Paying Companies (#29 of 50) in Seattle. The annual awards include companies of all sizes, from startups to the enterprise, nationally and in the eight largest tech markets.

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Remitter USA Inc. Appoints Dave Snow As Its Executive Vice President of Sales As It Embarks On Its Next Chapter.

SAN FRANCISCO, Calif. -- Industry leader in AI-powered digital communication payment recovery solutions, Remitter USA Inc, has today announced that Dave Snow will be joining their dynamic executive leadership team as Vice President of Sales. He joins Remitter with more than 10 years of experience across the consumer finance and accounts receivable industries, having served in senior sales, business development and leadership roles at Spruce Finance, Counterpointe SRE and TrueAccord. 

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Ceteris is now SRA: Strategic Resource Alternatives

MT. LAUREL, N.J. -- 2020 was an incredible year for our company, with lots of challenges but also many positive investments in people and technology.  As we move into 2021, it’s time to focus our efforts on growing our business and that first step is to unite our 3 brands under one name going forward.  We are the same great company, with the same great people and service.  But rather than going to market as SRA Associates, North Shore Agency (NSA), and Ceteris Portfolio Services (CPS), which has created confusion for our clients and their customers, we are uniting the brands under SRA, which we’ve been operating under since 1993.

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Women in Consumer Finance 2021

6 December 2021 at 10:00 a.m.

Sharpen your leadership skills, expand your professional network and help improve your workplace culture when you attend Women in Consumer Finance 2021 – a virtual and in-person conference and networking experience for ALL women in consumer finance.

Event Details »