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Consumer Relations Consortium Announces 2022 Legal Advisory Board Members

ROCKVILLE, Md. -- The Consumer Relations Consortium (CRC) is pleased to announce its Legal Advisory Board (LAB) members for 2022. In 2020, the Consumer Relations Consortium (CRC) launched its inaugural Legal Advisory Board (LAB), an exclusive membership group of outside counsel with expertise in the accounts receivable industry who have each pledged their time and resources to support the mission of the CRC. Throughout the year, the LAB serves as a legal resource to the CRC and iA Innovation Council membership and assists in fulfilling the mission of promoting forward-thinking approaches to the issues raised by regulatory policy and technology innovation in the accounts receivable industry.

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New Whitepaper - Playing by the Rules: A Case Study on Compliant Convenience Fees in ARM

Agencies can add 2% to 3% back to their contingency fee margins by asking consumers to absorb credit or debit card merchant costs, but that strategy comes with significant compliance risk - from the FDCPA, CFPB rules, and multiple state laws. Plus, the card brands have very specific rules, too. In this new whitepaper from Payscout, find out how one high profile agency successfully deployed this strategy only after acing convenience fee compliance. Learn more.
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Hunstein: Court Sets Date for en banc Hearing; Limits Briefs to Standing

Last week, the Eleventh Circuit Court of Appeals vacated its opinion in Hunstein vs. Preferred Collection & Management Services, Inc. The Court also advised in their order vacating the opinion that the Court would rehear the matter en banc (en banc means the full panel of 11th Circuit Judges will hear the matter).

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Frontline Asset Strategies Participates in Breast Cancer Awareness & Susan G. Komen Race for the Cure

Jacksonville, Fla. -- Frontline Asset Strategies, LLC (“FAST”), a professional collection agency located in Roseville, MN, and Jacksonville, FL, participated in October’s Breast Cancer Awareness Month. On Friday, October 22nd, the “FAST Team” doned their pink to spread awareness and then banded together on Saturday, October 23rd, both in-person and remote, to participate in the Susan G. Komen Race for the Cure.  The activities provided opportunities for fundraising, team participation, and comradery.

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California DFPI Proposes Further Modifications to Debt Collection Licensing Act

Although California’s licensing application is due by December 31, 2021, California’s Department of Financial Protection and Innovation (DFPI) continues to propose modifications to its debt collection licensing requirements.

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NYDFS Proposes Amendments to Debt Collection Regulation

On October 29, the New York Department of Financial Services issued proposed amendments to 23 NYCRR 1, its regulation titled “Debt Collection by Third-Party Debt Collectors and Debt Buyers.”  The proposed amendments would make significant changes to the sections of the current regulation dealing with initial disclosure requirements, statute of limitations disclosures, substantiation requirements, and telephone and electronic communications.  They would also align the DFS regulation with several of the CFPB’s requirements in Regulation F.  Regulation F is set to become effective on November 30, 2021.

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BREAKING: 11th Circuit Vacates Hunstein; Full Panel will Rehear Case

Just before noon today, the Eleventh Circuit Court of appeals issued an order (Order) vacating its opinion in Hunstein vs. Preferred Collection & Management Services, Inc, 994 F.3d 1341 (11th Cir. 2021), which means Hunstein is no longer good law.

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Beyond Compliance: Outreach Strategies & Intelligent Contact Data For a Reg F World

2 December 2021 at 02:00 p.m.

The Consumer Financial Protection Bureau’s new Regulation F is set to transform traditional collections practices. Now more than ever, every call and email must count.

Unique behavioral intelligence on phones and emails enables organizations to optimize outreach attempts, maintain RPC rates, and meet CFPB regulations. Learn how MRS has partnered with Neustar to harness the power of behavioral data to increase reach and maximize efficiency using the best phone/email and the best time-of-day to contact each consumer, to increase effectiveness while adhering to Reg F guidelines.

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