Unanswered Calls Across Devices: A Review of Call Blocking, Labeling, Filtering, and Screening Technologies Available from Multiple Carriers and Device Manufacturers

In the age of call blocking and labeling, it’s hard to keep up with how many new features and technologies are available at the carrier, device, and app level. As consumers continue to voice concerns about unwanted and scam calls, pressure on the telecom industry has resulted in an influx of methodologies by which scam, spam, fraud, and unknown calls can be minimized.

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The State of Third-Party Collections 2019: Challenges, Trends and Innovations

The third-party debt collection industry is at a crossroads: Either modernize and adopt a consumer-centric approach or continue to face headwinds. While third-party collectors may find obstacles along the road ahead, there are also opportunities — if you know where to look.

Join TransUnion’s Javier Alvarado for a deep dive into our first-ever annual report focusing exclusively on third-party debt collection: The State of Third-Party Collections 2019: Challenges, Trends and Innovations

Key takeaways include:

• How compliance and regulation has made it tough to innovate.
• Brace yourself: The biggest expense for firms is expected to grow.
• The new, more effective consumer communication channels collectors are exploring as they await guidelines from the CFPB.
• Skip tracing? Batching? Speech analytics? The technologies forward-thinking agencies are deploying.

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News and Opinion

from insideARM.com

» Unanswered Calls Across Devices: A Review of Call Blocking, Labeling, Filtering, and Screening Technologies Available from Multiple Carriers and Device Manufacturers

» Capital One Asks the FCC To Make It Easier For You to Communicate With its Very Polite Texting Robot: Here’s Why That’s a Good Thing

» SWC Group welcomes Derek Cox as Vice President of Operations

» If You are Not Already Operating in the Cloud, You are Missing the Revolution

» Eleventh Circuit Holds That Court Abuses Its Discretion Certifying a TCPA Case Containing Uninjured Class Members

» Empereon-Constar Announces Nearshore Expansion to Mexico City

» 6 Must-Haves of an ADA Compliant Website

You Oughta Know, 20 November 20

Welcome to You Oughta Know, a collection of links from around the internet that you should probably know about.

• Weakening Consumer Spending, Fed Rate Cut Pause, Trade Deal Uncertainty – All Reasons to Trim Stock Positions. "Weak earnings may have lit the fuse for Tuesday’s mixed-to-weaker performance on Wall Street, but uncertainty over the progress of U.S.-China trade negotiations certainly had a hand in encouraging much of the selling." (Yahoo!News)
  
• The Importance of Data Erasure to Safeguard Data Security. "Data is growing at an incredible pace and this trend is expected to go steeper in the coming years. As per a recently published industry study, 2.5 quintillion bytes of data are created every day in the world and 90 percent of this entire data was created in the preceding two years alone! Further, the Data Age 2025 report predicted that the global data sphere will grow from 33 Zettabytes (ZB) in 2018 to 175 ZB by 2025, indicating a 430 percent growth in 7 years." (Ciso Mag)
  
• Credit Union Hit With Class Action Over Credit Reporting. "California Coast Credit Union was hit with a proposed class action in California federal court Nov. 19 for allegedly violating the Fair Credit Reporting Act by incorrectly reporting certain financial obligations on closed or discharged accounts to Experian." (Bloomberg Law)

insideARM Jobs

» Collections Front Line Manager – GreenSky – Crestview Hills, KY

» Remote Commercial Collectors with 3rd party experience needed Unlimited Income Potential! – Caine & Weiner – West; Southwest; Midwest; Southeast; Northeast

» Counsel – Wyndham Destinations – Orlando, FL

» Remote Commercial Collector – Williams Babbit & Weisman – Boca Raton, FL

» General Counsel & Chief Compliance Officer – Cascade Receivables Management, LLC – Scottsdale, AZ; Petaluma, CA

» Sales Executive – UNIVERSAL FIDELITY LP – Katy, TX

» Sales & Marketing Assistant – Joseph, Mann & Creed – Twinsburg, OH

» Legal Counsel – American First Finance – Dallas, TX

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Women in Consumer & Commercial Finance Conference 2019

11 December 2019 at 06:00 p.m.

Sharpen your leadership skills, expand your professional network and help improve your workplace culture when you attend Women in Consumer & Commercial Finance – a conference and networking event for ALL women in consumer & commercial finance.

Event Details »

Free Reports and Webinars

from insideARM.com

» So You Think You're Exempt? Understanding the California Consumer Privacy Act

» Omni-Channel Collections is here! Are you ready?

» CFPB's Notice of Proposed Rulemaking – Prohibited Behavior

» How Data Analytics is Redefining Collections

» Validation - CFPB's Notice of Proposed Rulemaking

» CFPB's NPRM – Locating & Communicating

View all Free Reports and Webinars