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9th Cir. Holds Mere Reliance on Contract Provision Not Enough for FDCPA ‘Bona Fide Error’ Defense

The U.S. Court of Appeals for the Ninth Circuit recently held that a debt collector cannot use the “bona fide error” defense to shield itself from liability under the Fair Debt Collection Practices Act (FDCPA) by merely (1) requiring its creditor clients to provide accurate account information, and (2) requesting verification of the account information from its creditor client, but not waiting to receive a response before trying to collect the debts.

Editor's Note: iA Case Law Tracker subscribers can find a brief summary of the case here. Not a subscriber? Sign up for a free one-week trial!

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insideARM Presents: Vendor Strategies for the CFPB's Final Rule

December 2, 2020 1:00 Eastern


Vendors to the collection industry are a vital part of the consumer debt ecosystem -- and they have a role to play in helping agencies innovate and strategize under the CFPB's Final Rule.


Hear from LiveVox, Neustar, Ontario Systems, RevSpring, and TransUnion as we talk about what changes are necessary to your various out-sourced functions, and how these vendors view the Final Rule.


Our speakers will be:


- Jim Lynch, Sr. Director, Product Marketing, LiveVox, Inc.

- Todd Meeks, Director of Risk Product Management, Neustar,

- Chris Beebe, Director, Product Management, Ontario Systems,

- Cheryl Kananowicz, President Financial Services, RevSpring, and

- Peter Ghiselli, Vice President, Collections, TransUnion


This webinar is part of our CFPB Final Rules series, and has been made possible by our sponsors:


- LiveVox

- Neustar

- Ontario Systems

- RevSpring

- TransUnion


Register now »


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Here We Go Again: Renewed COVID-19 Restrictions for Collection Agencies in Washington

Anyone else having a case of déjà vu? As the number of COVID-19 cases begins to increase again, some states are re-implementing restrictions for their residents and businesses. The state of Washington has done just that, including the reintroduction of certain restrictions for its licensees, such as debt collection agencies, regarding occupancy of offices and recommending working from home where feasible. The new restrictions go through December 14, 2020.

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Women in Consumer & Commercial Finance Conference 2020

8 December 2020 at 12:30 p.m.

Sharpen your leadership skills, expand your professional network and help improve your workplace culture when you attend Women in Consumer & Commercial Finance Digital – a virtual conference and networking experience for ALL women in consumer & commercial finance.

Event Details »


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