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CFPB Issues Circular on Investigation of Consumer Reporting Disputes

The CFPB has issued a circular (2022-07) to address “shoddy investigation practices” and “affirm that neither consumer reporting companies nor information furnishers can skirt dispute investigation requirements.”

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New: benchmark and upgrade the four key policies in your CMS

New from insideARM and Research Assistant - get comprehensive policy templates and drafting guides for the 4 key policies in your CMS: the CMS Overview, the Complaint Policy and Procedure, the Disaster Preparedness / Work-from-Home Policy, and the Privacy and Confidentiality Policy.


Have you not reviewed your CMS in over a year? Have you gone without these policies, but need to add them soon? Make CERTAIN that these key policies are auditor-proof or create strong, new policies quickly with this suite of CMS templates. 


Upgrade your CMS now.

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Technology is Key to Compliance & Self-Service: An Interview with Finvi

Whether we see economic growth or a recession, organizations in the ARM industry will need to rely on technology to scale their operations accordingly. Where should collections & recovery executives focus when it comes to investment in technology?

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Midland Credit Management Names ProVest Partner of the Year

TAMPA, Fla. -- Midland Credit Management, an Encore Capital Group Company, named ProVest LLC its Top Internal Legal Partner. ProVest was honored at the 2022 Fall National Creditors Bar Association Conference in Tampa, Fla. Midland annually recognizes only one vendor with this prestigious award

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Only Consumers Can Enforce FDCPA’s Third-Party Disclosure Provisions, Eight Circuit Holds

A bankruptcy attorney received a dunning letter from a debt collector, identifying him as the attorney for the consumer named in the letter. Unable to recognize the consumer’s name, the attorney searched his records and determined that he had never represented the consumer.

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Eleventh Circuit Vacates Dismissal of FDCPA Case and Finds that Wasted Time and Emotional Distress Can Confer Article III Standing

In an unpublished, per curiam decision, the Eleventh Circuit found that wasted time and loss of sleep can confer Article III standing. See Toste v. The Beach Club at Fontainebleau Park Condominium Assoc., Inc., et al., No. 21-14348, 2022 WL 4091738 (11th Cir. Sept. 7, 2022). In Toste, the plaintiff fell behind on his monthly payments to his condominium association and the matter was referred to the defendants for collection.

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Three Tips for Successful Automated Debt Collections (sponsored)

Automation, artificial intelligence and machine learning are at the forefront of the continued digital transformation within the world of collections. And organizations from across industries — including healthcare, financial services and the public sector — are learning how automation can improve their workflows and collection efforts.

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How to Launch an Omnichannel Collection Strategy

TODAY! November 16, 2022 at 02:00 p.m. ET

As the number of channels consumers use increases, an omnichannel collections strategy is now a necessity, not a luxury. But launching a real omnichannel strategy can be difficult, especially if you’re new to digital collections.


There are complications, like adding new technology to support your strategy, understanding the regulations for each contact method, and creating a tailor-made plan to contact consumers based on their preferences.

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