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Only Consumers Can Enforce FDCPA’s Third-Party Disclosure Provisions, Eight Circuit Holds

A bankruptcy attorney received a dunning letter from a debt collector, identifying him as the attorney for the consumer named in the letter. Unable to recognize the consumer’s name, the attorney searched his records and determined that he had never represented the consumer.

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How MRS Leveraged Phone Behavior Insights to Increase Contact Rates in the 7-in-7 Era 

The easiest path to compliance with the 7-in-7 rule is making one call per day. But, collectors that take a one-call-per-day approach risk falling behind competitors, collapsing profit margins, provoking regulatory fines, and lawsuits. In this short, stat-rich case study, find out how MRS BPO used Neustar's Phone Behavior Intelligence (PBI) to optimize their call strategy, reallocate staff to less successful efforts, and increase contact rates 15% in the first month.


Read up on applied call data strategy here.
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Eleventh Circuit Vacates Dismissal of FDCPA Case and Finds that Wasted Time and Emotional Distress Can Confer Article III Standing

In an unpublished, per curiam decision, the Eleventh Circuit found that wasted time and loss of sleep can confer Article III standing. See Toste v. The Beach Club at Fontainebleau Park Condominium Assoc., Inc., et al., No. 21-14348, 2022 WL 4091738 (11th Cir. Sept. 7, 2022). In Toste, the plaintiff fell behind on his monthly payments to his condominium association and the matter was referred to the defendants for collection.

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Three Tips for Successful Automated Debt Collections (sponsored)

Automation, artificial intelligence and machine learning are at the forefront of the continued digital transformation within the world of collections. And organizations from across industries — including healthcare, financial services and the public sector — are learning how automation can improve their workflows and collection efforts.

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State Attorney General Calls on CFPB to Heed Fifth Circuit’s Ruling in Community Financial Services Association of America

In response to the Fifth Circuit’s ruling in Community Financial Services Association of America, Ltd. v. Consumer Financial Protection Bureau (CFSA) that the Consumer Financial Protection Bureau’s (CFPB) funding mechanism is unconstitutional, West Virginia Attorney General Patrick Morrisey sent a letter on October 24th to the CFPB, calling its continued operations into question and foreshadowing potential state challenges to its actions.

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Compliance From the Top Down: An Interview with TCN

The last two years have affected a lot of change in the call center industry. Working from home has been normalized, consumers are demanding more flexible contact methods, and tax-time hasn’t been the dependable boon it’s been in the past.

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National Creditors Bar Association, President Steve Markoff, Swear in New Board at Tampa Conference

SARASOTA, Fla. -- The National Creditors Bar Association (NCBA) held its annual Fall Conference in Tampa, FL October 26-28th with more than 800 attendees.  Steve Markoff of Markoff Law LLC, Chicago, IL, continues his term as President of NCBA and swore in new officers to its Board of Directors including President-Elect Barbara Nilsen of Blitt & Gaines, P.C., Vernon Hills, IL, who will become President next October, 2023.  The full list of NCBA Board members can be found on the NCBA website.

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How to Launch an Omnichannel Collection Strategy

16 November 2022 at 02:00 p.m.

As the number of channels consumers use increases, an omnichannel collections strategy is now a necessity, not a luxury. But launching a real omnichannel strategy can be difficult, especially if you’re new to digital collections.


There are complications, like adding new technology to support your strategy, understanding the regulations for each contact method, and creating a tailor-made plan to contact consumers based on their preferences.

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