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Technology: The Key to Consumer Digital Engagement Under the Final Debt Collection Rule

The Consumer Financial Protection Bureau’s (“CFPB” or “Bureau”) Final Rule for Debt Collection (Final Rule) not only provides industry with a much-needed (and long-awaited) framework for the interpretation of the Fair Debt Collection Practices Act (“FDCPA”), but it also provides consumers with control over the manner and method of communications about their debts. 

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When Every Contact Counts – You Can Count on Neustar

Know the best number and the best time to reach your customers for higher RPC rates. Neustar offers the most reliable way to correct, complete, and add contactability insights to your data. Increase the efficiency and effectiveness of your outbound communications, while also reducing compliance risks. The authoritative data gathered from Neustar’s extensive network of trusted sources, including direct relationships with all major phone carriers, makes possible the contact intelligence you need to make the right connection the first time. Access these Neustar resources to learn more.


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Biden Brings on Leandra English—Who Battled Mulvaney for Acting Director Role—To Lead CFPB Transition Review Team

Just a few months ago, the U.S. Supreme Court found that the President can remove the director of the Consumer Financial Protection Bureau (CFPB) at will, and it's presumed that President-elect Biden will do just that and release current Director Kathleen Kraninger once he takes office. However, before any of that happens, Biden has taken the first steps toward reassessing the CFPB by tapping Leandra English to lead his transition team's review of the agency.

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insideARM Presents: Legal Advisory Board's Analysis of the CFPB New Rules

November 16, 2020 1:00 Eastern


Join members of insideARM's Consumer Relations Consortium's Legal Advisory Board as they explain the legal ramifications of the CFPB's New Rules for Debt Collection, and their participation in crafting a response to the Notice of Proposed Rulemaking.


Our panel for this webinar will be:


- Katie Neill, insideARM

- Leslie Bender, Clark Hill

- Stefanie Jackman, Ballard Spahr

- Joann Needleman, Clark Hill

- John Rossman, Moss & Barnett


Register now »


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